Senior Operations Manager, Optimization
About The Position
The Senior Operations Manager position is part of NWF’s Program Operations team and focuses on business optimization. The Senior Operations Manager will work with stakeholders across the organization to help NWF achieve operational excellence. On any given day, that might consist of writing a guidance document, mapping a process, analyzing data to understand impact or pain points, and strategizing to help leadership make decisions. The ideal candidate will be curious about how things work, passionate about making things better, and practiced at bringing people together and moving them to action. This position calls for someone who is fearless in carving their own path when the project is ambiguous and who will know how to create clarity for others. The position is matrixed, reporting directly to the Senior Director of Program Operations and working collaboratively to support program leaders. This position will also work closely with other support departments of the organization including (but not limited to) Finance, Philanthropy, Legal, Human Resources, and Accounts Payable. The Senior Operations Manager exercises a high level of discretion, leading cross-functional teams with minimal support and presenting recommendations to leadership that will shape NWF’s future.
Requirements
- Bachelor's degree or equivalent years of experience in a relevant field (e.g., business administration, finance, etc.)
- 7+ years relevant experience in financial management, operations, or administration capacity, preferably in a nonprofit setting.
- 2+ years of experience managing others (either with direct or indirect authority) to achieve a shared goal
- Adaptability to changing priorities and new processes and software programs
- Demonstrated strong project management skills while collaborating across multidisciplinary teams, preferably in operations
- Ability to analyze datasets, synthesize data, and present findings to leaders
- Clear communication with an emphasis on distilling complex technical concepts into layperson language
- Experience with collecting and synthesizing information from teams while minimizing burden on them
- Reputation as a changemaker with a positive, solutions-oriented attitude
- High proficiency in Microsoft Office products including MS Word, PowerPoint, and Outlook. Advanced skills in writing formulas and manipulating data in Excel.
- To be eligible for this role you must be a U.S. citizen or have valid work authorization to work in the U.S
Nice To Haves
- Federal grant management is a plus
- Experience working with Smartsheet, Airtable, or other project management tools is a plus.
Responsibilities
- Work with teams across NWF to develop operational performance metrics
- Help teams visualize data to identify where they have risks or opportunities with their resources
- Analyze data and provide insights to help leaders make strategic operational decisions
- Report on program operational health and performance to leadership
- Collaborate with various teams to map processes and pinch points
- Identify process improvements and help program operations teams implement improvements
- Train program operations leaders on new processes and systems and develop resources to institutionalize best practices
- Lead teams to solve complex and/or urgent operational issues
- Provide surge support when program operations teams need assistance with budget and grant management
Benefits
- Flexible scheduling
- Vacation that starts off at three weeks accrual based on a full-time schedule
- Unlimited wellbeing time (this time can be used for physical, spiritual, emotional, cultural, religious or financial wellbeing for yourself, a partner, or family member – including pets)
- Paid winter break between December 25 to January 1
- Up to 16 weeks of fully paid Family and Medical Leave
- Low-cost health, dental, and vision insurance options
- All outpatient mental health is covered at in-network rates
- Therapist available at no cost
- Pet insurance and discount perk program
- Annual wellbeing allowance
- Retirement plan with immediate match and vesting
- Annual year end retirement contribution
- Tuition Reimbursement
- Adoption and Surrogacy assistance
- Pet adoption stipend
- Student Loan management
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What This Job Offers
Job Type
Full-time
Career Level
Senior
