Senior Operations Manager, Implementation & Accounts - Hospital Billing

Commure • San Francisco, CA

14d • $140,000 - $180,000

About The Position

Commure is building the AI Operating System for healthcare, transforming the industry's $1 trillion administrative burden. The company's platform spans the care journey with Ambient AI, intelligent Agents, and autonomous RCM, integrated with over 60 EHRs. Currently, over 500,000 clinicians across 500+ healthcare organizations use Commure, handling over $25 billion in annual claims and supporting more than 200 million patient interactions. The company recently secured $70 million in funding at a $7 billion valuation and has been recognized on the Fortune Future 50 list and for AI innovation. This role is the first hire for the new Hospital Billing team, focused on expanding Commure's RCM product into hospitals, which presents a different set of challenges compared to outpatient practices, including managing multiple tax IDs, EHRs, and complex revenue integrity testing. The position offers the opportunity to build and own the processes for hospital launches end-to-end, working directly with the Hospital Billing GM and cross-functional teams.

Requirements

• 6+ years of experience in consulting, investment banking, or operations at a fast-paced SaaS tech company
• A demonstrated history of creating opportunities for yourself and seeking ownership positions
• Comfortable working with data; proficiency in SQL and Excel. SQL or a robust analytical background (finance, consulting) is a plus
• Expertise in project management: you've deployed multiple projects in a fast-paced environment
• Comfortable building process without a playbook: you're not looking for a role where the steps are already written down
• Project confidence: you can run a meeting with a health system CFO or revenue integrity team and hold your own on a hard subject
• Confident with ambiguity: you're autonomous, you prioritize well, and you spot blockers before they become escalations
• Energized by people, relentless about finding the truth in a customer's ask rather than the easy answer

Nice To Haves

• Healthcare or RCM experience is a plus, not a filter.

Responsibilities

• Own hospital launches end to end, from contract signature through stabilized production billing, as the named point of contact for the account
• Build the hospital launch playbook as you go: diligence playbooks, customer management workflows, detailed rule creation and configuration, and the automation needed to run it, none of which exists yet for hospital billing
• Work directly with a customer’s leadership and operations teams to translate enterprise complexity (multiple tax IDs, multiple EHRs, institutional adjudication rules) into smoothly executed implementation plans
• Coordinate daily with Commure's implementation, product, and payer enrollment teams so no account is carried solo
• Own the account after go-live, driving stable and repeatable collections before transitioning the account to long term management
• Establish clear SLAs and a clean handoff process with the internal teams we partner with to power successful launches
• Help define what Launch and Account Management look like as separate functions within Hospital Billing as the team grows

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed