Senior Operations Manager, Ground Operations

Veho•Philadelphia, PA

21h

About The Position

As the site leader, the Senior Operations Manager, you will play a vital role in the overall success of the warehouse facility by leading employee activity to achieve performance goals. You will be responsible for overseeing facility sort and driver launch operations while coaching, mentoring, and directing supervisors and associates to hit key KPIs and OKRs. You will also be responsible for managing the operation’s P&L, leading logistics oversight, and focusing on process improvement. Additionally, you will ensure safety in the warehouse, including being a champion of OSHA compliance and appropriate reporting. Veho is a growth company that looks for team members to grow with it. No matter the location, or the role, every Veho teammate shares one galvanizing mission: driving commerce forward with a customer-centric delivery experience that's built for the modern era. We live by our leadership principles. We're looking for team members who are: obsessed over the customer, first-principles thinkers, builders at heart, intrinsically driven to win, and owners biased toward action. Join us in building the future of ecommerce logistics and in doing the work of our lifetime!

Requirements

Bachelor's degree from a four-year college or university, or 3-5 years experience in warehouse operations management
Minimum of 2 years leading and managing a team of direct and indirect reports
3+ years of experience in warehousing, inventory, or logistics
Flexibility, innovation, and the ability to manage staff, responsibilities, and priorities in a fast-paced, growth-oriented, and time-critical environment
Ability to effectively respond to and interact with staff at all levels of the organization
Excellent written/oral communication skills
Intermediate analytical skills--experience with Excel/Google Sheets
Is physically able to stand for the duration of the shift, move boxes up and down, including bending and frequently lifting (up to 50 lbs required)
Willingness to work flexible schedules, including weekends, holidays, and evenings

Responsibilities

Build a high-performing team of supervisors and associates to deliver an advanced level of quality, speed, and service in all daily activities
Coach, train, and guide supervisors and associates for forwarding career progression
Use data and collaborate with the direct reports to identify and execute process improvements for the operation
Generate programs and practices that deliver a high level of customer satisfaction, on-time delivery success, and safety
Create, foster, and maintain strategic relationships within the Market, Region, and Central Operations teams
Partner with our Client Operations team to exceed client expectations as their last-mile delivery partner
Champion OSHA compliance and track incidents within markets
Lead through the lens of Veho's Values
Work cross-functionally to hire, retain, coach, and develop employees within the operation
Lead efforts to significantly impact efficiencies and scalability in WH operations (i.e. automated sortation implementation) as well as managing increased complexity at the market level (hub to spoke, master sort facilities, high volume facilities)