Ground Operations Manager

Alliance Ground International•Palm Springs, CA

3d•Onsite

About The Position

Alliance Ground International (AGI) is one of the largest independently owned ground handling companies, providing services to over 100 airlines in 61 airports across the U.S. and Canada. With over 12,000 team members, AGI supports over 1.5 billion kilos and over 400,000 departures. The Ground division has a strong reputation in aviation ground services, committed to the highest level of quality service and outstanding safety. As the company continues to grow, they are seeking experienced professionals. The Operations Manager will oversee aircraft ground-handling services station operations, including wide- and narrow-body ramp services, baggage and cabin cleaning, GSE maintenance, customer service and liaison, and identification of new business opportunities.

Requirements

Must be at least 18 years of age.
Must possess a valid driver’s license and Motor Vehicle Report/ MVR.
Must possess at least a bachelor’s degree or equivalent work experience.
Must pass a drug test/ background check and be able to obtain an airport security clearance.
Three to five years of progressive management experience including customer service, ground handling of commercial aircraft.
Knowledge of applicable FAA regulations, including standard TSA security program, NFPA, and OSHA regulations or bachelor’s degree in business.
One-year minimum experience handling narrow-body aircraft.
Familiar with airline passenger computer programs.
Familiar with GSE maintenance procedures.
Computer skills required.

Responsibilities

Reports directly to the Station Manager.
Understand contract requirements and customer expectations.
Determine and maintain the necessary and appropriate amount of personnel and equipment to fulfill requirements.
Direct and control people and equipment to efficiently complete tasks within established company standards through disciplined following of work schedules.
Know company policies and interpret manuals for subordinates.
Monitor and/or conduct required training of personnel.
Conduct employee performance evaluations.
Provide employee counseling and discipline as needed.
Be responsible for the security of company funds, supplies, and equipment.
Ensure compliance with established company safety policies and procedures, including ramp safety, FAA, and airline customer service required audits.
Maintain a working relationship with customers and provide prompt responses to service requests.
Actively search for and report future business opportunities to station management.