Account Manager - Ground Operations

Alliance Ground International•Phoenix, AZ

3d•Onsite

About The Position

Alliance Ground International (AGI) is seeking an Account Manager for Ground Operations. This role is crucial for managing, directing, and coordinating all activities related to cargo or ground account operations within a fast-paced, safety-obsessed aviation environment. AGI is a leading independent ground handling company with a significant presence across the U.S. and Canada, serving over 100 airlines and employing over 12,000 team members. The Ground division is known for its commitment to high-quality service and an outstanding safety record. We are looking for top talent to join our growing team.

Requirements

At least one year of relevant experience.
Effective people management and planning/organizational skills.
Customer-focused and analytical with good judgment.
Able to work under pressure and be a team player.
Ability to deal with conflict and resolve issues.
Intermediate computer skills with working knowledge of Microsoft Office programs.
Excellent English verbal and written communication skills.
Must be able to handle stress in a fast-paced environment and ensure deadlines are met.
Ability to concentrate on detail.
Ability to lift 50-70 lbs.
Adhere to safety practices and programs.
Ability to multitask.
Good communication skills.
Associates degree from college or university; or three to five years related experience and/or training; or equivalent combination of education and experience.
Valid US driver’s license.
Successful completion of the required airport badging process and pre-employment drug screen.
Authorization to work in the United States (if work location is in the US) or Canada (if work location is in Canada).

Nice To Haves

Warehouse management experience preferred.

Responsibilities

Establish, implement, and maintain all departmental policies and procedures to ensure safe, efficient, and compliant cargo or ground operations.
Oversee the carriage of cargo process, flight/load manifest, and weight & balance control, with the authority to direct personnel.
Provide oversight and provisioning of ground handling services for cargo operations.
Coordinate with company personnel, customers, third-party providers, and government agencies to ensure contract/regulatory compliance and customer satisfaction.
Conduct periodic audits of all company cargo operations.
Produce, revise, and distribute departmental training aids, directives, reports, forms, memos, and maintain departmental manuals.
Ensure all personnel involved in cargo operations and ground handling are properly trained.
Evaluate training and performance records to develop training programs that increase employee efficiency and safety, ensuring compliance with regulations.
Maintain the Hazardous Materials Training Program for applicable employees.
Develop and implement policies and procedures for the safe and efficient handling of ULDs.
Lead by example to deliver consistently great service to customers.
Ensure compliance with all company safety and security procedures to meet or exceed regulatory standards.
Maintain, monitor, and report on agreed key performance indicators (KPIs).
Conduct full investigations on irregularities, accidents, or complaints as per standard reporting requirements.
Drive consistency and standards through clear communication of operational policies and procedures at all levels.
Ensure all agreed training is completed and documented.
Build and maintain relationships with stakeholders, internal and external.
Resolve issues/conflicts in a timely manner.
Ensure efficient operation of inbound and outbound flights.
Conduct oneself in a way that promotes integrity, fairness, personal attitude, and respect for others.
Meet the Station's attendance policy.
Carry out supervisory responsibilities including interviewing, hiring, training, planning, assigning and directing work, appraising performance, rewarding employees, and addressing complaints and resolving issues.