Senior Operations Manager - Geo Design

Xcel Energy•Boulder, CO

3d•$129,000 - $183,200•Hybrid

About The Position

Xcel Energy is a leading energy provider and Fortune 500 company, dedicated to serving millions of electricity and natural gas customers across eight states. We make energy work better for our customers, helping them thrive every day. That means always raising the bar - delivering better service and providing more reliable, resilient, and sustainable energy. Xcel Energy is a place where you’ll have opportunities to grow, expand your skills, and help lead the clean energy transition. We offer meaningful rewards, recognition, and support to help you build your career and make an impact - both on the job and beyond. Most importantly, it means you’ll be joining a company that knows employees are the driving force behind its success and is committed to helping you be your best. Xcel Energy supports a hybrid work model to enable collaboration and flexibility. Many roles are expected to work onsite three days per week (Tuesday–Thursday); however, work location expectations vary based on role, team, and business needs.

Requirements

Bachelor's Degree or equivalent combination of education and experience.
Seven or more years in design, construction, operations or maintenance of utility systems/power generation plants or related industries/fields.
Three years supervisory experience.
Demonstrated expertise in business area standards, procedures, and applicable government/environmental regulations.
Knowledge of and demonstrated ability to administer/work within union labor agreements.
Operational knowledge of work and asset management and analytical/reporting applications.
Ability to effectively communicate and lead company and business area strategies and objectives.
Proven results at setting, driving performance and operational metrics and achieving process adherence.

Nice To Haves

Previous customer service and team lead escalation experience strongly preferred.
Completion of an approved apprentice program in an appropriately related craft.
Demonstrated understanding of utility finance, capital and O&M.
Will be required to be on call for escalated operations and emergencies.

Responsibilities

Provide visible safety leadership and drive continuous improvements to achieve desired safety goals.
Develop strategies to achieve safety plan results.
Oversee and develop safety leaders to ensure a safety conscious work environment.
Contribute to site safety performance improvement by holding workers, supervisors, and self accountable for safety.
Manage team performance through focus on operational efficiency metric trends across areas of responsibility.
Ensure and reinforce the importance of process adherence and data integrity.
Drive continuous improvement efforts to define and shape opportunities that drive customer satisfaction and reliability.
Achieve safety, productivity, customer service, and reliability targets by conducting and implementing the strategic planning for area of responsibility.
Develop and effectively manage organization budgets and business plans.
Identify and implement process improvements.
Ensure execution of plans/metrics.
Establish workforce/development planning practices to build strong, competitive teams and effectively manage performance.
Select, optimize, plan and direct the workforce used to provide safe, reliable, compliant operations, and ensure stakeholder satisfaction.
Serve as primary contact for issue resolution involving labor relations.
Build and maintain effective internal relationships.
Foster an environment of collaboration within own organization and across stakeholders.
Design and develop solutions that meet customer/stakeholder needs.
Remove obstacles and provide assistance to team members to improve project and work performance.
Manage and guide the execution and documentation of work in accordance with Xcel Energy policies and procedures, labor agreements, and regulatory standards.
Ensure crews are qualified to perform work responsibilities.
Establish, monitor, and track processes to ensure regulatory compliance.