Full Time - Senior Operations Manager, Contracts & Risk Management

Aztec Shops•San Diego, CA

3d•Onsite

About The Position

Oversees Food Room Attendant operations for Aztec Shops, ensuring cleanliness, safety, and compliance with regulations. Manages staff, including hiring, training, scheduling, and performance evaluations. Oversees Aztec Shops janitorial and pest control contract, monitors Key Performance Indicators (KPIs), conducts inspections, and resolves service issues. Handles purchasing, inventory, budgeting support, and billing verification. Maintains positive relationships with stakeholders, addresses customer concerns, and supports risk management functions, including commercial solicitation requests.

Requirements

High school diploma or General Education Development (GED) degree.
At least two years experience in high volume food service operations.
At least one year of supervisory experience.
Strong communications, computer literacy, and mathematical skills.
Must be able to read, write and understand English.
Ability to follow verbal and written instructions, guidelines and objectives.
Ability to read, comprehend, analyze, and interpret general business information, governmental regulations, and technical/trade journals.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from employees, subordinates, vendors, other departments, customers and the general public.
Ability to calculate figures and amounts such as discounts, portions, percentages, and volume.
Ability to apply concepts of basic math.
Ability to prepare and analyze numerical figures, create and interpret spreadsheets.
Ability to apply common-sense understanding to carry out general written or oral instructions.
Must be able to multi-task, prioritize work and pay attention to detail.
Requires good analytical, quantitative skills, organizational and management skills.
Must be able to utilize a computer.
Ability to use a variety of office machines.
Must be able to operate office equipment such as computers, copy machines, and fax machines.
While performing the duties of this job, the employee is frequently required to walk/move, sit, and stand for prolonged hours; handle objects, cooking tools, or control; and reach.
Must be able to move, lift or carry heavy objects or materials up to 50 pounds.
Specific visual abilities required by this job include close vision.
Must have the ability to talk/expressing and/or exchanging ideas and hear/perceiving sounds.

Nice To Haves

An A.A. degree from an accredited college or university in Business or Hotel/Restaurant Management is preferred but not required.
Food Handler’s certificate from the County of San Diego is preferred.

Responsibilities

Maintain cleanliness, safety, and functionality of restrooms, common areas, lighting, tables, and chairs.
Manage 1 Assistant Manager, 1-2 subordinate Crew Leads and approximately 2 - 20 employees including recruitment, interviewing, hiring, training, scheduling, developing, evaluating and disciplining.
Plan and prepare work schedules, set work priorities, assign tasks, and conduct staff meetings and training sessions to ensure adequate coverage and operational efficiency.
Ensure all audit results “meets standards” or better.
Comply with and ensure continued, consistent compliance with all company policies, and federal, state and local laws/regulations including but not limited to: employment, safety, health.
Resolve customer issues and complaints promptly while developing and maintaining positive relationships with customers, coworkers, vendors, student organizations, faculty, staff, and university personnel.
Complete administrative duties accurately and on time, including inventory monitoring, inspections, signage for upcoming closures and security/internal control measures.
Manage janitorial and pest control services contract, serving as the primary liaison between Aztec Shops and the contractor.
Monitor contract compliance, service delivery, and adherence to Key Performance Indicators (KPIs) to ensure high standards of cleanliness, safety, and quality.
Coordinate with contractor management to address performance issues, implement operational improvements, and maintain a collaborative vendor relationship.
Review contractor reports, KPIs and report findings to appropriate Director(s) for each area.
Conduct site inspections to assess performance, identify trends, and support continuous improvement initiatives.
Partner with the Associate Director to develop Food Attendant budgets to meet staffing and supply needs.
Order necessary supplies for service area locations (e.g., paper goods, soap, light bulbs) using the inventory management system.
Validate Janitorial and Pest Control Contract billing accuracy, allocate invoiced amounts to cost centers and ensure alignment with agreed fee schedules and contract terms.
Maintain ongoing communication with the Student Life Advisor for Campus Events and Alternative partners.
Review campus solicitation requests submitted by student organizations and off-campus entities through the Modern Campus Involve event application system.
Prepare and issue invoices for approved commercial solicitation applications.
Collect and review Certificates of Insurance (COI’s) and required endorsements to verify compliance with Aztec Shops insurance requirements.
Coordinate solicitation schedules, location availability, and site assignments.
Apply SDSU Building and Grounds Regulations when reviewing and processing solicitation requests.
Review SDSU Building and Grounds Regulations annually and recommend updates to the university on behalf of Aztec Shops, as needed.
Develop and manage the annual commercial solicitation budget.
Maintain organized commercial solicitation records within the contract files.
Identify and report individuals or entities conducting solicitation activities without authorization.
Other duties as assigned.

Benefits

80% employer-paid medical coverage for the employee and their qualified dependents
90% employer-paid dental coverage for the employee and their qualified dependents
Employer-paid life/AD&D insurance
Employer-funded defined benefit pension plan
Vacation and 12 days of sick leave annually
Paid holidays
Up to $5,000 annually in tuition reimbursement
Voluntary 403(b) matching and 457 retirement savings plans non matching
Flexible spending accounts
Employer EAP including financial wellness resources
Additional employee benefits