Senior Operations Lead

Window Hero AtlantaSandy Springs, GA
Onsite

About The Position

At Window Hero Atlanta, we are a premier, fast-growing exterior cleaning company specializing in high-end residential and large-scale commercial cleaning services across the Atlanta area. We pride ourselves on pushing the boundaries of our industry by using cutting-edge technology—including state-of-the-art commercial drone cleaning systems—to deliver unmatched results. As we aggressively expand our fleet and scale our commercial footprint, we are seeking a powerhouse Operations Lead to step in, take ownership of our daily execution, and help drive our next phase of growth. We are seeking an experienced, highly organized, and growth-minded Operations Lead / Senior Operations Manager to join the Window Hero Atlanta leadership team. This is a critical position designed for someone who has a "true cleaning level" understanding of the industry but possesses the business acumen and leadership capability to scale an organization. Please Note: This is an active, field-first leadership role. You will not be managing from a desk. While you will handle high-level scheduling and logistics, you will be working on-site, in the field, and on jobs daily alongside our crews to ensure flawless execution, enforce safety, and drive efficiency. If you are a natural leader who loves optimization, thrives in a fast-paced environment, and is ready to be highly visible and hands-on in the field every day, this is your next step.

Requirements

  • Minimum 3–5+ years of hands-on experience in exterior cleaning (pressure washing, soft washing, window cleaning, or commercial facility services), with at least 2 years in a dedicated supervisory or fleet management capacity.
  • Must be fully comfortable working in the field daily, leading by example on job sites, and being hands-on with equipment and crews.
  • Proven track record of handling logistics, safety protocols, and client management for large-scale commercial jobs.
  • Highly comfortable with modern operational/scheduling software.
  • Exceptional organizational skills with the ability to manage shifting logistics, crew schedules, and client needs on the fly.
  • Ability to work in various weather conditions (Georgia heat/rain), lift up to 50+ lbs regularly, and work comfortably at heights (ladders, roofs, lifts) when traditional high-access methods are required alongside drone operations.
  • A valid driver's license and a clean driving record are strictly required to operate company fleet vehicles.

Nice To Haves

  • Part 107 Drone Pilot License is highly preferred (or a strong willingness and aptitude to get certified immediately).

Responsibilities

  • Manage, schedule, and optimize a growing fleet of Window Hero service trucks and field technicians to maximize daily efficiency, routing, and profitability.
  • Work in the field and on job sites daily alongside the crew to ensure projects are executed to Window Hero's elite standards.
  • Lead the logistical planning, setup, and on-site execution of major commercial exterior cleaning projects, ensuring they are completed on time, on budget, and up to spec.
  • Oversee and execute advanced high-access projects utilizing our commercial cleaning drone systems (training/certification provided if not already held).
  • Implement and enforce daily truck and equipment inspection checklists. Hold crew leads accountable for vehicle cleanliness, chemical inventory, and preventative maintenance schedules to minimize operational downtime.
  • Enforce strict job-site safety protocols, ensuring compliance with OSHA standards, proper rigging/harnessing for high-access work, and strict adherence to FAA regulations during drone operations.
  • Implement rigorous quality control standards, perform site audits, and mentor field crew leads to maintain a 5-star customer experience and drive positive Google reviews.
  • Act as a primary point of contact for commercial property managers and high-end residential clients during site walk-throughs, technical assessments, and project handoffs.

Benefits

  • 401(k)
  • Health insurance
  • Paid time off
  • 401(k) matching
  • company vehicle/stipend allowances
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