Senior Operations Lead

Chenega Corporation • UNAVAILABLE, Virginia

4d • Onsite

About The Position

The Senior Operations Lead provides on-site technical floor leadership for Google Public Sector’s USG2 Intelligence Community sovereign and classified cloud operations. The role initially supports Google Distributed Cloud (GDC) Air-Gapped and may expand to additional sovereign and air-gapped products. As the on-floor subject matter expert, the Lead guides Customer Support Specialists and Systems Engineers, pre-screens engineering consults, oversees queue health and shift quality, and improves runbooks and alerts. The position provides core weekday leadership within a 24/7/365 operation, reviews off-hours consults, and coordinates with Google engineering, PMO, and TAM teams to sustain secure, responsive service.

The role is with Astraeus Operations, a subsidiary of Chenega Corporation, and is based in Tysons Corner, Virginia. The estimated salary is $175,000 to $180,000 per year.

Requirements

• At least 5 years of hands-on experience in Linux systems administration, cloud operations, Site Reliability Engineering (SRE), or Kubernetes administration.
• Experience with monitoring and logging tools such as Grafana and Prometheus and ticketing systems such as ServiceNow.
• Practical scripting ability in Bash or Python.
• Proficiency updating technical documentation and runbooks in Markdown.
• Possess and maintain an active DoD 8140/IAT Level II qualifying certification.
• Successfully complete Google’s extended workforce onboarding and badging process and maintain applicable government-contract compliance, including mandatory security and cyber training.
• Active TS clearance with SCI eligibility.
• Successfully pass background and drug screening.
• Strong command-line proficiency with Linux and Kubernetes (kubectl), including troubleshooting pods, nodes, networking, certificates, and RBAC permissions.
• Strong knowledge of Linux, Kubernetes, cloud infrastructure, networking, and air-gapped operations.
• Ability to guide troubleshooting and assess diagnostic evidence for escalation.
• Sound judgment in runbook execution risks, review requirements, and service restoration.
• Ability to maintain documentation and improve runbooks, alert quality, and operations.
• Strong organization and queue management to sustain service targets and shift continuity.
• Clear communication and coordination across customer support, systems engineering, and Google teams.
• Ability to safeguard classified information and enforce security and data-handling requirements.
• Ability to coach teams and use work-item reviews and operational metrics to improve service quality.
• Ability to lead product adoption and support weekday floor leadership, off-hours reviews, and COOP readiness.

Nice To Haves

• Bachelor’s degree in a technical field or equivalent military/industry experience.
• Prior experience operating in classified SCIF environments or handling sensitive or classified data.
• Prior experience supporting Google Cloud or Google Distributed Cloud (GDC).
• Certified Kubernetes Administrator (CKA), Red Hat Certified System Administrator (RHCSA), or Google Cloud Associate Cloud Engineer certification.

Responsibilities

• Lead USG2 floor operations during core weekday hours and provide technical guidance and coaching to Customer Support Specialists and Systems Engineers.
• Pre-screen engineering consults and escalations during core hours and review all off-hours consults on the next business day.
• Oversee queue health, shift Queue Manager coverage, and response and follow-up compliance, including stated FMR targets.
• Conduct daily operational quality reviews, address work-item flags, support performance management and coaching based on quality and SLA metrics, and drive corrective actions across case management, runbooks, alerts, and handoffs.
• Maintain tiered runbooks and coordinate documentation updates and reproducible bugs with Google engineering.
• Track weekly top-10 noisy alerts and drive tuning or suppression recommendations.
• Ensure complete shift handoffs, warm handovers for active P1 cases, and prompt acceptance of incoming cases.
• Review customer communications for required approval and coordinate operational priorities and deliverables with Google engineering, PMO, and TAM teams.
• Lead adoption of new sovereign or classified products into health checks, runbooks, and reporting while preserving team role boundaries.
• Support continuous coverage and COOP readiness; ensure 15-minute responses to urgent Google inquiries and relay customer meeting takeaways within one hour.
• Coordinate weekly reporting on service compliance, runbooks, alerts, quality trends, and staffing; support government accreditation and COOP exercises.
• Perform other duties as assigned.

Benefits

• The company describes a broad range of benefits but does not specify individual benefit offerings.
• Professional development opportunities, including on-the-job learning experiences and formal development programs.
• Well-being programs and flexibility to make daily choices that support health and well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed