Senior Operations Excellence Manager

Guild • Denver, CO

1d • $109,600 - $159,100 • Remote

About The Position

Guild is hiring a Senior Manager, Operations Excellence. The Operations Excellence team exists to lead high-impact, large-scale, cross-functional initiatives that enhance Guild's operational efficiency and effectiveness. We do this by transforming the way Guild works — through process (re)engineering, system creation, organizational design consultation, and increasingly, AI-enabled solutions. In this role, you will lead a team of operations professionals, own a portfolio of high-impact initiatives end-to-end, and drive measurable outcomes across the organization. You are both a player and a coach: directly accountable for the outcomes of your team's work while developing the people who deliver it.

Requirements

• Familiarity with AI productivity tools and a demonstrated curiosity about how technology is reshaping operations work
• Prior people management experience strongly preferred

Responsibilities

• Lead, coach, and develop a team, setting clear direction, managing priorities across the team's portfolio, and creating an environment where people do their best work
• Execute against team priorities set in partnership with the Director, managing your team's workload and sequencing to deliver on commitments
• Foster a culture of accountability, continuous improvement, and curiosity — especially around emerging tools and ways of working
• Own a portfolio of operational excellence initiatives end-to-end, from intake and scoping through execution, enablement, and sustainable handoff
• Shape and refine the team's approach to intake and prioritization in partnership with the Director, ensuring the framework is consistently applied and improved across the team
• Craft compelling business cases, define success metrics, and translate strategy into executable plans
• Drive measurable business outcomes, using data and analysis to assess performance, refine approaches, and inform what to work on next
• Maintain a high bar for quality and rigor across the team's portfolio — from root cause analysis and problem definition through to final deliverables and handoffs
• Manage key stakeholder relationships across the portfolio, proactively surfacing progress, tradeoffs, and risks to ensure alignment as work evolves
• Apply a systems-thinking lens to the team's work, ensuring proposed solutions account for downstream impacts across the organization before moving into design and build
• Actively leverage AI tools, automation, and modern workflow capabilities to improve how the team operates and delivers work
• Stay ahead of the curve on emerging tools and approaches relevant to operations strategy, bringing new capabilities to the team and modeling a innovation-forward mindset
• Influence the operational strategy for AI-enabled tools or capabilities within the team's portfolio, ensuring strong performance, stakeholder alignment, and continuous improvement over time

Benefits

• Access to low-cost, high-quality health care options through Collective Health and Kaiser
• Access to a 401k to help save for the future
• Vacation policy to rest and recharge
• 8 days of fully-paid sick leave
• Family-friendly benefits, including 12 weeks of parental leave for non-birthing parents and 18-20 weeks for birthing parents; 2-week ramp-up period for when employees return from a leave of 6 weeks or more; as well as employer-paid short-term and long-term disability, employer-sponsored life insurance, fertility and caregiving benefits.
• Well-rounded wellness benefits including free and low cost mental health resources and financial wellbeing support services
• Education benefits and tuition assistance to help your future development and growth
• stock options

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed