Senior Operations Excellence Manager
About The Position
Guild is hiring a Senior Manager, Operations Excellence. The Operations Excellence team exists to lead high-impact, large-scale, cross-functional initiatives that enhance Guild's operational efficiency and effectiveness. We do this by transforming the way Guild works — through process (re)engineering, system creation, organizational design consultation, and increasingly, AI-enabled solutions. In this role, you will lead a team of operations professionals, own a portfolio of high-impact initiatives end-to-end, and drive measurable outcomes across the organization. You are both a player and a coach: directly accountable for the outcomes of your team's work while developing the people who deliver it.
Requirements
- Prior people management experience strongly preferred
- Familiarity with AI productivity tools and a demonstrated curiosity about how technology is reshaping operations work
Responsibilities
- Lead, coach, and develop a team, setting clear direction, managing priorities across the team's portfolio, and creating an environment where people do their best work
- Execute against team priorities set in partnership with the Director, managing your team's workload and sequencing to deliver on commitments
- Foster a culture of accountability, continuous improvement, and curiosity — especially around emerging tools and ways of working
- Own a portfolio of operational excellence initiatives end-to-end, from intake and scoping through execution, enablement, and sustainable handoff
- Shape and refine the team's approach to intake and prioritization in partnership with the Director, ensuring the framework is consistently applied and improved across the team
- Craft compelling business cases, define success metrics, and translate strategy into executable plans
- Drive measurable business outcomes, using data and analysis to assess performance, refine approaches, and inform what to work on next
- Maintain a high bar for quality and rigor across the team's portfolio — from root cause analysis and problem definition through to final deliverables and handoffs
- Manage key stakeholder relationships across the portfolio, proactively surfacing progress, tradeoffs, and risks to ensure alignment as work evolves
- Apply a systems-thinking lens to the team's work, ensuring proposed solutions account for downstream impacts across the organization before moving into design and build
- Actively leverage AI tools, automation, and modern workflow capabilities to improve how the team operates and delivers work
- Stay ahead of the curve on emerging tools and approaches relevant to operations strategy, bringing new capabilities to the team and modeling a innovation-forward mindset
- Influence the operational strategy for AI-enabled tools or capabilities within the team's portfolio, ensuring strong performance, stakeholder alignment, and continuous improvement over time
Benefits
- Access to low-cost, high-quality health care options through Collective Health and Kaiser
- Access to a 401k to help save for the future
- Vacation policy to rest and recharge
- 8 days of fully-paid sick leave
- 12 weeks of parental leave for non-birthing parents and 18-20 weeks for birthing parents
- 2-week ramp-up period for when employees return from a leave of 6 weeks or more
- employer-paid short-term and long-term disability
- employer-sponsored life insurance
- fertility and caregiving benefits
- wellness benefits including free and low cost mental health resources and financial wellbeing support services
- Education benefits and tuition assistance
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
