Senior Operations Excellence Consultant

TBC Corporation•Remote - South Carolina, SC

5d•$86,973 - $130,460

About The Position

The Senior Operational Excellence Consultant leads operational readiness and implementation initiatives that enable the successful delivery of new products, services, and capabilities across the Customer Success organization. The role partners with Product, Engineering, Integration, and Client Success to assess operational impacts, coordinate readiness activities, and translate technical and business requirements into scalable operational practices. Working independently within the Services Excellence function, the consultant leads complex operational workstreams, facilitates cross-functional planning and execution, and advises stakeholders throughout the operational readiness lifecycle. The role applies operational expertise and judgment to resolve readiness risks and challenges, measure impacts, and identify opportunities to improve execution. It also contributes to evolving readiness practices and execution models to support consistent, scalable, high-quality service delivery.

Requirements

Bachelor’s degree in Business, Information Systems, Computer Science, Engineering, or a related field.
At least five years of experience in operational excellence, operational readiness, implementation, technical operations, program coordination, or a related operational discipline.
At least three years partnering cross-functionally with Product, Engineering, Integration, and business teams in a technology or SaaS environment to lead complex initiatives without direct authority.
At least three years translating technical requirements, system dependencies, and integration considerations into scalable operational processes and readiness plans for product launches, service enablement, or organizational change initiatives.
At least three years working in Agile or Kanban environments using Jira, Confluence, or similar work management platforms.
Excellent verbal and written communication skills, including the ability to explain technical concepts, operational impacts, and readiness recommendations to technical and non-technical audiences.
Stakeholder management and relationship-building skills, with the ability to influence cross-functional teams and drive alignment without formal authority.
Experience facilitating cross-functional planning sessions, operational readiness reviews, or implementation planning activities.
Analytical and critical-thinking skills to evaluate complex operational challenges and develop practical, scalable solutions.
Ability to assess upstream and downstream impacts and develop solutions for sustainable execution.
Strong organizational and planning skills, including managing concurrent initiatives and competing priorities.
Collaborative, self-motivated, and proactive approach with a continuous improvement mindset.
Ability to navigate ambiguity and adapt to changing business priorities while maintaining focus on operational outcomes.
Strong technical aptitude and ability to learn systems, tools, technologies, and business processes quickly.
Attention to detail and commitment to operational quality, consistency, and execution excellence.

Nice To Haves

Experience in healthcare technology, payment integrity, or payer operations.
Experience supporting technical implementations, system integrations, or SaaS product delivery.
Familiarity with operational metrics, dashboard development, or executive reporting.
Experience using AI-enabled tools to improve operational efficiency, documentation, reporting, or workflow automation.
Lean, Six Sigma, Agile, Scrum, or related operational excellence certifications.
Demonstrated ability to evaluate operational impacts, assess organizational readiness, identify operational risks, and develop practical solutions supporting successful execution.

Responsibilities

Lead operational readiness initiatives for new products, services, enhancements, and strategic initiatives across Client Success.
Lead operational intake for new products, services, and enhancements, identifying operational requirements, dependencies, and readiness considerations for implementation planning.
Evaluate operational impacts and readiness against defined criteria; develop strategies supporting go/no-go recommendations, risk mitigation, and adoption.
Translate technical and business requirements, system dependencies, and integration considerations into scalable workflows, readiness plans, and execution strategies.
Coordinate readiness activities and align Product, Engineering, Integration, and Client Success before release.
Identify operational risks, dependencies, and gaps, and facilitate cross-functional resolution.
Monitor, evaluate, and communicate readiness status, execution progress, and operational insights.
Develop and refine readiness frameworks, playbooks, runbooks, and supporting operational artifacts.
Drive adoption of standardized operational metrics to measure readiness effectiveness, operational efficiency, and business impact.
Lead assigned cross-functional initiatives and ensure participation and alignment among technical and business stakeholders.
Build partnerships with cross-functional and operational teams and provide guidance on readiness, execution, and downstream impacts.
Provide consultative operational guidance throughout the product and service lifecycle.
Facilitate operational planning sessions, readiness reviews, and implementation discussions.
Communicate readiness status, risks, dependencies, and recommendations to stakeholders and leadership.
Influence stakeholders and facilitate alignment to achieve readiness objectives and resolve dependencies.
Analyze processes, readiness outcomes, execution performance, and stakeholder feedback to identify improvements.
Evaluate readiness effectiveness and recommend improvements to scalability, efficiency, and organizational preparedness.
Evaluate and leverage AI-enabled tools and automation to streamline readiness workflows and reduce manual effort.
Incorporate lessons learned, emerging technologies, and cross-functional feedback into Services operational practices.
Develop reporting, dashboards, or metrics that provide visibility into readiness progress, implementation health, and operational performance for contributor through executive audiences.