Operations Excellence Manager

TA Dispatch•Janesville, WI

About The Position

The Operations Excellence Manager (WMS / Data) leads systems, data, reporting, and technology initiatives across TA Services' warehouse operations. The role drives standardization, process improvement, automation, and technology implementation to support current business needs and future growth. The position is full-time, Monday through Friday, during standard business hours, with flexibility to support operational needs, project implementations, and site requirements. Work is primarily performed in an office setting, with regular engagement with warehouse operations and site leadership. Travel between warehouse locations may be required. The role involves collaboration with multiple warehouse locations and cross-functional departments, and balancing multiple projects, shifting priorities, and resource constraints in a fast-paced operational environment. The manager partners with customer and operational stakeholders on expandable and returnable packaging programs, including tracking, inventory visibility, asset utilization, reporting, and continuous improvement to improve efficiency and reduce cost.

Requirements

Experience with Warehouse Management Systems (WMS), warehouse processes, systems configuration, or implementation support.
Experience developing dashboards, reporting solutions, data structures, and automated reporting processes.
Experience managing cross-functional projects, implementing process improvements, and driving measurable operational or cost-saving results.
Experience supporting or managing returnable and expandable packaging programs, including material flow, asset tracking, inventory management, container utilization, and packaging lifecycle processes within a manufacturing, warehousing, or logistics environment.
Knowledge of packaging return systems, dunnage management, reusable container programs, and related operational reporting and performance metrics.
Familiarity with database concepts, data mapping, system integrations, and collaboration with IT or data teams.
Proficiency with Microsoft Office, particularly Excel, and business intelligence or reporting tools.
Ability to manage competing priorities, allocate resources effectively, and communicate technical concepts to technical and nontechnical audiences.
Bachelor's degree in Information Systems, Information Technology, Data Analytics, Business Administration, Supply Chain Management, Operations Management, or a related field preferred; equivalent relevant experience may be considered in place of a degree.

Nice To Haves

Strong knowledge in operational excellence, warehouse systems, data analytics, technology implementation, project management, or a related field.
Experience with JotForms or similar workflow and form-building platforms.
Experience with Power BI, SQL, or comparable data and analytics platforms.
Strategic thinking, strong communication, collaborative leadership, people-focused leadership, results orientation, innovation and resourcefulness, adaptability, attention to detail, and an enterprise-wide mindset.

Responsibilities

Develop and execute strategies to improve warehouse operations through WMS optimization, warehouse automation, JotForms, system enhancements, and new site implementations.
Partner with Corporate IT and the PMO to ensure solutions are scalable, secure, sustainable, and aligned with business objectives.
Standardize dashboards, reporting, data mappings, and systems across warehouse locations.
Drive reporting automation; maintain system documentation and work instructions; provide database power-user support in partnership with IT/Data; and lead JotForms planning and development.
Lead cross-site technology and process improvement initiatives, including WMS configuration, new implementations, and workflow optimization.
Own cost-saving initiatives at SILC and Janesville, evaluate emerging technologies, and establish project tracking and accountability measures to deliver measurable results.
Coordinate with warehouse leadership, Corporate IT, PMO, HSE, Quality, Inventory, and other business partners to align priorities, secure reviews and approvals, and ensure consistent processes across sites.
Optimize shared resources across locations and customer accounts while maintaining transparency and accountability for customer-funded resources.
Lead, coach, and develop direct and indirect team members through clear expectations, performance feedback, cross-training, and career development opportunities.
Foster collaboration, adaptability, accountability, and an enterprise-wide mindset while championing the TA Way and its core values.
Partner with customer and operational stakeholders on expandable and returnable packaging programs, including tracking, inventory visibility, asset utilization, reporting, and continuous improvement initiatives.