Operations Excellence Manager

Wingstop • Dallas, TX

2d • Hybrid

About The Position

The Operations Excellence Manager is a field-focused individual contributor responsible for driving operational consistency, change, and continuous improvement across corporate restaurants nationwide. This role partners closely with Directors, District Managers, Senior District Managers, and cross-functional teams to execute key initiatives, strengthen compliance, and support business growth. Based in DFW, this role serves as a centralized resource with significant field engagement, requiring 50–75% travel. The ideal candidate is an experienced restaurant operator who can translate strategy into practical field execution, lead projects, build scalable processes, and coach field leaders to deliver measurable results.

Requirements

• Bachelor’s degree required.
• Must be at least 18 years of age.
• Five or more years of multi-unit leadership experience overseeing multiple restaurant locations; QSR experience preferred.
• Proven success as a high-performing District Manager or in a comparable field leadership role.
• Strong understanding of restaurant operations, operational standards, compliance, and field execution.
• Experience leading operational improvement initiatives, pilots, or process-change efforts.
• Strong project management and organizational skills, with the ability to manage multiple priorities and timelines.
• Demonstrated ability to influence and drive results in a cross-functional environment.
• Proficiency in Microsoft Office, including Word, Excel, and Outlook, with the ability to quickly learn new systems.
• Willingness and ability to travel 50–75%.

Nice To Haves

• Experience supporting new restaurant openings and/or restaurant acquisitions preferred.

Responsibilities

• Drive the execution of operational excellence initiatives across the corporate restaurant network to improve consistency, efficiency, and sustainable performance.
• Lead operational pilots and tests; evaluate results and support successful enterprise-wide implementation.
• Conduct operational assessments and gap analyses to identify opportunities to improve execution, guest experience, and restaurant performance.
• Partner with DMs and Sr. DMs to execute key operational priorities across corporate restaurants.
• Provide in-field coaching and support to reinforce standards, systems, and processes.
• Serve as a bridge between corporate strategy and restaurant-level execution.
• Own the Root Cause Analysis (RCA) program for recurring operational issues, identifying systemic drivers and implementing corrective and preventive actions.
• Build structured problem-solving capabilities through RCA, process mapping, and continuous improvement methodologies.
• Lead cross-functional initiatives focused on productivity, waste reduction, quality, and restaurant profitability.
• Establish governance and accountability mechanisms to sustain standardized processes after implementation.
• Conduct operational audits and assessments to evaluate performance and adherence to standards.
• Track follow-up actions and progress to ensure improvements are sustained.
• Support the planning and execution of new restaurant openings to ensure operational readiness.
• Lead operational integration efforts for newly acquired restaurants.
• Partner with Operations, Learning & Development, Supply Chain, Finance, Technology, Construction, and HR to identify process gaps and implement scalable solutions.
• Support seamless operational transitions during openings, acquisitions, and other business changes.
• Support the development and execution of training initiatives for field leadership.
• Reinforce operational standards and best practices through hands-on coaching.
• Partner with Learning & Development and HR to identify capability gaps and implement solutions.
• Lead initiatives that strengthen safety standards and regulatory compliance across the network.
• Identify gaps through audits and field visits and implement corrective action plans.
• Partner with field leaders to build accountability for safety, compliance, and operational excellence.
• Develop, refine, and implement standard operating procedures to improve consistency and scalability.
• Ensure processes are practical, field-friendly, and aligned with business needs.
• Continuously evaluate and improve operational workflows.
• Lead cross-functional projects tied to operational priorities, including safety, new restaurant openings, compliance, and process improvement.
• Develop clear project plans, timelines, and accountability structures.
• Drive alignment among Operations, Construction, Training, HR, Technology, Supply Chain, and external vendors.

Benefits

• Unlimited paid time off for exempt employees
• One paid volunteer day of your choice
• Competitive bonus structure for eligible roles
• Team member stock purchase plan
• Health savings or flexible spending account options
• 401k – (dollar for dollar on the first 3% and then 50 cents on the dollar for the next 2% for team member contributions up to 5% of eligible compensation)
• Comprehensive medical, dental, and vision benefits
• Basic life and AD&D insurance provided
• Pet insurance
• Education Assistance
• Wellness reimbursement program
• Paid maternity and paternity leave
• Lunch provided every Tuesday and Thursday in office
• Discount on Wingstop gift cards
• Onsite game room

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level