Analyst principal des données opérationnelles / Senior Operations Data Analyst

Genetec•Montreal, QC

22d

About The Position

Genetec is currently seeking a Senior Operations Data Analyst for its Customer Experience (CX) organization. We are seeking a dynamic and responsive individual who can thrive in a fast-paced and lively environment and transform complex data into actionable insights. In this role, the candidate will support the CX Shared Services (CXSS) team as a key contributor to the entire lifecycle of reporting and analytics efforts—from gathering requirements and extracting data to creating and delivering automated reports. This role will help Genetec’s CX organization distinguish itself by providing its team members with detailed metrics, in-depth and accurate data analysis and calculations, and clear presentations that drive decision-making. These reports, analyses, and presentations will be closely related to the performance of our CX operations, whose data will be sourced from different systems’ databases (CRM, ERP, Web Portal, IVR, Chat, etc.). This role requires strong skills in data integration, validation, and interpretation.

Requirements

Bachelor’s degree in Computer Science, Software Engineering, Finance, or Business with an operational analysis background, or equivalent experience
5+ years of relevant working experience
3+ years of experience working in reporting or analytics
Excellent analytical and presentation skills
Strong organizational skills
Possess good time management and prioritization skills
Customer-oriented
Be able to work under pressure and meet strict deadlines
Motivated to work in a fast-paced environment
Be able to work in a team environment as well as independently
Fluent in French and English, both verbal and written (this role requires interaction with our international collaborators and customers)
Advanced Power BI Desktop and intermediate Power BI Service knowledge
Strong proficiency in DAX (Data Analytics Expressions)
Experience with data extraction and manipulation with the use of SQL queries, CRM Advanced Find, and existing Power BI reports
Familiar with database and data warehousing concepts
Advanced knowledge of the Microsoft suite (Word, Excel & PowerPoint)

Nice To Haves

Knowledge of CRM and Finance & Operations systems (MS Dynamics 365) is an asset

Responsibilities

Gather requirements for analysis, reports, and presentations from various stakeholders within the CX organization and translate them into technical specifications
Design and deliver reports, KPIs, and visualizations, ensuring data integrity across multiple sources
Extract, compile, and aggregate data from multiple data sources to be presented in an easy and intuitive format, which will be displayed in reports and presentations
Compile the requirements of recurring reports for their automation in Power BI, and assist with their testing once developed
Develop and execute test plans, troubleshoot issues, and continuously improve BI reports and dashboards
Collaborate with stakeholders and internal technical teams (e.g., Digital Information) to ensure timely delivery of data models, clear communication, and resolution of blockers
Support the generation of timely and ad-hoc reports based on data from different sources
Work in collaboration with different departments to ensure accuracy of the reports
Work on multiple initiatives at once and prioritize tasks according to the upcoming deliverables