Senior Operations Data Analyst, Post Sales Delivery

WalkMe•Raleigh, NC

11d•Hybrid

About The Position

WalkMe, now an SAP company, is seeking a Sr Operations Data Analyst (Post Sales Delivery) to join their Customer Success Group (CSG) Operations team. This role will report to the VP of CSG Operations and will focus on providing actionable insights and data-driven solutions to optimize post-sales delivery, including Partner Success, Professional Services, and Technical Solutions Architecture. The analyst will guide decisions with data-driven analysis and recommendations, working with a diverse team to enhance the growth and performance of post-sales functions within CSG.

Requirements

Minimum 3 years experience in Data Analytics, with at least 2 years in a Post Sales Delivery capacity (Professional Services, Partners or TAMs organizations) in a SaaS environment.
Advanced AI capabilities (preferable in Gemini & Claude).
Advanced Excel/ Google Sheets Experience (Pivot Tables, Sum ifs, V-lookups, index matching).
Advanced Salesforce data structure knowledge, full data structure understanding, complex dashboards and reports, custom report types, calculated fields, workflows, formula fields. Lightning experience preferred.
Self-starter with the ability to take ownership while navigating in an ever-shifting environment.
Ability to explain complex datasets and trends in clear terms to help cross-functional partners drive success using your insights.
Experience providing Quantitative Data and Financial Analysis to leadership for informed decision making.
Bachelor’s degree or equivalent work experience required.

Nice To Haves

Anaplan experience for business planning purposes.
Certinia for engagements data management.

Responsibilities

Build and maintain dashboards for CSG leadership, including models & metrics related to renewals, churn predictions, account health, resource and capacity planning, budgeting and forecasting.
Conduct analysis on account segmentation, capacity planning, and coverage models, to support continuous planning cycles.
Ensure data structures are optimized for accurate reporting, analysis and insights, to identify and address operational inefficiencies, and for reporting to CSG Leadership.
CSG Compensation design, planning and reporting for monthly and quarterly cycles.
CSG Department and individual performance KPIs reporting for weekly, monthly and QBR reviews.
Develop, document, and maintain CSG standard operating procedures (SOPs) and policies for data collection, storage, and reporting to drive efficiencies across teams.
Support the enablement of Customer Success Group methodologies, including process workflow documentation and policy development.
Partner with cross-functional teams: CIO organization (IS/BI/CoE), Sales Ops, Marketing Ops, Partners Ops, Deal Desk, Finance and Compensation teams.
Manage CSG Ops requests queue and troubleshoot operational issues as they surface.
Strategize and leverage AI capabilities for key business practices to improve quality and efficiency for post sales functions.