Senior Operations Coordinator

SBM Management Services•Detroit, MI

1d•Onsite

About The Position

The Senior Operations Coordinator will be responsible for verifying, auditing, and ensuring policies, procedures, and instructions are adhered to. The individual will prepare and produce reports, records, and directives and will confer with managers/supervisors to obtain data required for planning activities, such as new commitments, status of work in progress, and problems encountered.

Requirements

Bachelor’s degree in business, communications, or a related field from a four-year college or university; or equivalent combination of education and experience.
May be required to have a valid driver’s license.

Responsibilities

Monitor, control, and manage business operations to meet customer expectations and company goals
Ensure compliance with company standards and procedures
Review, screen, and coordinate scheduling with job applications for open positions with management to plan and execute strategies and logistics in alignment with SBM’s vision and goals
Create, review, and maintain Transition Reports and Tracking Sheets for new account onboarding
Monitor InSite and support Division and Regional Teams for attention with data input and compliance
Assist managers in day-to-day coordination and management of business operational activities
Build and maintain strong customer relationship through regular meetings and communications
Evaluate current operational performance and provide strategic plan for improvements
Provide direction and guidance to internal teams to achieve performance targets
Identify problems in operations process and resolve them in quick and timely manner
Follow standard operating procedures for efficient business operations
Maintain clear and accurate operations documents/procedures for reference purposes
Works directly with operations and supports other senior personnel within the company's needs and assign daily tasks and activities
Potential for travel to sites for coverage and new client transitions