Senior Operations Coordinator

CHILDHELP • Phoenix, AZ

4d • Onsite

About The Position

Join our Team as a Senior Operations Coordinator! Are you an organized, compassionate professional who thrives at the intersection of operational excellence and human-centered service? The Senior Operations Coordinator ensures our Advocacy Center delivers a consistent, high-quality, and trauma-informed experience for children, families, and visitors. Balancing daily execution with leadership, this role oversees front desk workflows, coaches support staff, maintains data/billing integrity, and partners closely with the Director to keep operations seamless.

Requirements

• 2–3+ years in operations, administrative, or program support roles (non-profit, healthcare, or social services setting preferred).
• Proficiency with data systems, reporting tools, or electronic records preferred.
• High emotional intelligence, strong communication skills, and the ability to maintain a calm, professional presence in a trauma-informed environment.
• Ability to occasionally support extended hours or late-running cases as needed.

Nice To Haves

• Bachelor’s degree in a related field preferred, or equivalent blended experience.

Responsibilities

• Lead front desk operations to ensure consistent coverage and high-quality customer service.
• Support the onboarding, training, and coaching of administrative staff and volunteers.
• Maintain a welcoming, respectful environment for families and partners.
• Address client concerns promptly and support smooth workflow coordination.
• Run routine and ad-hoc reports using data systems/Electronic Health Records (EHR) while ensuring strict documentation compliance.
• Assist with billing tracking, data entry, and compiling compliance materials for grant reporting.
• Manage center inventory, supplies, and basic facility needs.
• Step in to lead facility tours for donors and community partners when the Director is unavailable.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree