Senior Operations Coordinator
About The Position
At CLEAResult, we lead the transition to a sustainable, equitable, and carbon-neutral energy-efficient future for our communities and our planet. We do that by creating a people-first culture built on trust, accountability, and transparency; where every employee – regardless of position, role, or identity is treated with respect and given an equal chance to thrive. Candidates must reside in New York State. We are looking for a talented individual… To join our team as a Senior Operations Coordinator. Technical Support personnel perform Tier 1 customer and contractor service related to program and systems.
Requirements
- High School Diploma Required
- Strong written and verbal skills.
Nice To Haves
- 1 year of call center experience preferred
- 1 year of Microsoft Suite preferred
Responsibilities
- Perform day-to-day support interacting with customers and contractors.
- Document issues, solutions and interactions accurately.
- Answer queries by telephone, email, or within the ticket tracking system.
- Maintain and updates records and tracking databases
- Coordinating with senior staff for recurring issues.
Benefits
- Medical, Dental, and Vision Insurance
- company-paid health care concierge service
- 401(k) with company match
- Paid vacation, sick, personal and parental leave time
- Paid Volunteer Time
- Employee Recognition Program – convert your recognition points into gift cards
- Employee Assistance Program – offers benefits to help you manage daily responsibilities
- Access to on-demand training courses to advance further in your career
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
