LN Venues, Senior Operations Coordinator - St. Andrews Hall

Live Nation Worldwide • Detroit, MI

3d • Onsite

About The Position

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. The Venue Operations Assistant is to assist with the excellent care of House of Blues, its infrastructure and appearance. From day-to-day maintenance, to coordinating contractors, compliance with health and safety regulations and conducting continuous improvement strategies, the role is to ensure our venue is presented at the highest standard. The Venue Operations Assistant will conduct daily and weekly routine checks; identify and manage basic repairs; Ensure all areas are clean, tidy and well presented; Ensure highest levels of cleanliness and hygiene practices; supervise deliveries; Communicate plans for improvements and repairs to the facilities manager; effectively interface with venue management, visitors, contractors, clients and Company head office; provide event oversight for facilities department.

Requirements

• First-class client and customer service
• Passionate and enthusiastic for the live events industry
• Flexibility to work irregular hours (weekends/evenings/public holidays)
• Willingness to build positive working relationships
• A proactive organizer in problem-solving who can negotiate solutions
• Proficient computer user with ability to learn technical equipment
• COVID-19 vaccination will be required for this position subject to legally valid exemptions (State or County Licensee or Certification Requirement)/ Responsible Alcohol Awareness Training Certification or Equivalent Experience in facility operations
• Ability to read, write and follow written instruction
• Detail-oriented and team player with a positive “can-do” attitude
• Early Morning, Day and/or Night time availability
• Sense of Urgency
• Time Management
• Critical thinking and decision making
• High School diploma
• Tolerance of all cultures, music and art forms

Nice To Haves

• Previous experience working with local municipalities, such as police, fire, etc.
• Previous experience supervising and managing large volumes of part time, event based employees
• Experience in a live music environment

Responsibilities

• Perform maintenance duties according HOB service standards
• Perform Opening/Running/Closing duties according to HOB Service Standards
• Respond to guest inquiries and requests in a courteous and polite manner
• Maintain line of sight/atmosphere control by circulating through work area throughout shift
• Clean and stock line to par throughout shift
• Keep current on all standard operating procedures
• Turn all lost and found items in to MOD
• Attend pre-shift meeting conducted by MOD prior to start of each shift
• Assist Other Employees as needed
• Replaces burned out light bulbs or report same to supervisor
• Maintains service rooms and storage areas in a clean orderly manner
• Reports all repairs required and safety and fire hazards to supervisor
• Observes safety standards and practices
• Performs related duties as required or assigned within job classification

Benefits

• Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)
• Free concert tickets
• Generous paid time off including paid holidays, sick time, and personal days
• 401(k) program with company match
• Stock reimbursement program
• New parent programs including caregiver leave, plus fertility, adoption, foster, or surrogacy support
• Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment
• Volunteer time off
• Crowdfunding match

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED