Senior Operations Controller

The Pharmacy Hub•Fort Lauderdale, FL

1d•$135,000 - $155,000•Onsite

About The Position

At The Pharmacy Hub, we collaborate with pharmaceutical brands, manufacturers, health brands, telemedicine providers, and healthcare companies to deliver essential products directly to patients. Our expertise allows us to seamlessly distribute pharmaceuticals, medical devices, and other healthcare products to consumers, ensuring greater accessibility and convenience. POSITION SUMMARY Senior Operations Controller is responsible for the integrity of The Pharmacy Hub's accounting operations and financial reporting while leading the continuous improvement of the financial processes that support the business, including accounts payable, accounts receivable, inventory accounting, and operational controls. This role owns the monthly and annual close process, ensures financial statements are prepared in accordance with US GAAP, and serves as the company's senior accounting authority. As a key member of the Finance leadership team, the Operations Controller will partner closely with operations, warehouse, procurement, and executive leadership to strengthen financial processes, enhance inventory accuracy, improve operational efficiency, and support scalable business growth. The successful candidate will develop a deep understanding of how products, inventory, and cash flow throughout the organization and translate that knowledge into efficient, well-controlled financial operations. This role will lead process improvement initiatives, support ERP implementation and optimization, establish scalable accounting workflows, and help build best-in-class financial and operational controls. The Operations Controller will also play a key role in developing standardized procedures, training cross-functional teams on financial and inventory processes, and driving automation that improves accuracy, visibility, and efficiency across the organization. Senior Operations Controller serves as the primary liaison for external auditors and CPA firms, overseeing audit readiness, coordinating all audit requests, and ensuring timely completion of financial reporting requirements. As TPH continues to grow, this individual will help build the accounting infrastructure, internal controls, policies, and financial systems necessary to support a larger, more complex organization. This position reports directly to the CFO and currently manages the Senior Accountant, Financial Analyst, and Accounts Receivable Specialist. The team structure is expected to evolve as the Finance organization expands. This is a highly hands-on leadership role. The ideal candidate combines strong technical accounting expertise with a proven ability to implement systems, improve business processes, and execute operational initiatives. Success requires a collaborative leader who enjoys working cross-functionally, solving complex problems, and personally driving meaningful improvements throughout the organization.

Requirements

Proven track record personally implementing or migrating ERP systems — not solely overseeing an implementation team; Netsuite experience strongly preferred
Strong technical accounting background: GAAP, monthly/annual close, financial statement preparation, and hands-on audit liaison experience
Demonstrated hands-on experience fixing AP/AR processes and building controls from scratch, ideally in a business with physical inventory or warehouse operations
Experience training non-financial staff on financial, inventory, or operational procedures
Comfortable operating at both the technical-accounting level and the in-the-weeds operational execution level
Genuine curiosity about how the business works, with a track record of engaging across departments rather than staying siloed in finance
Pharma, distribution, wholesale, or other inventory-intensive industry experience strongly preferred
Bachelor's degree in accounting, finance, or a related field; CPA strongly preferred given ownership of GAAP reporting and audit
Proven experience building and scaling a finance and accounting department from the ground up, including people, processes, systems, reporting structures, KPIs, and internal controls
Demonstrated success operating in high-growth, fast-paced environments where structure, processes, and systems needed to be created rather than inherited
Ability to recruit, develop, and lead a high-performing finance organization capable of supporting rapid business growth and increasing operational complexity
Experience establishing performance metrics, accountability frameworks, and reporting dashboards that provide real-time visibility into the health of the business
Ability to move quickly, make sound decisions with limited oversight, and drive initiatives to completion without waiting for direction
Strong business acumen with the ability to partner across Operations, Fulfillment, Procurement, Technology, Sales, and Executive Leadership to solve problems and improve performance
Comfortable challenging the status quo and implementing change when processes, systems, or people are not meeting expectations
Experience supporting acquisitions, integrations, facility expansions, new business launches, or other transformational growth initiatives is strongly preferred

Nice To Haves

Netsuite experience strongly preferred
CPA strongly preferred given ownership of GAAP reporting and audit
Pharma, distribution, wholesale, or other inventory-intensive industry experience strongly preferred
Experience supporting acquisitions, integrations, facility expansions, new business launches, or other transformational growth initiatives is strongly preferred

Responsibilities

Own and manage the monthly, quarterly, and annual accounting close cycle across multiple affiliated organizations rolled up into combined financials; prepare and review journal entries, account reconciliations, and supporting schedules to ensure the general ledger is accurate and closed on time
Prepare financial statements in accordance with US GAAP, including income statement, balance sheet, and cash flow statement; present results to the CFO with variance explanations and commentary
Maintain the chart of accounts and general ledger structure within TPH's ERP system; ensure consistency of account coding across all transactions and functions
Coordinate with FP&A to ensure actuals are accurately reflected in financial models, forecasts, and variance analyses; provide accounting inputs to the budgeting and planning process
Lead the evaluation, selection, and rapid implementation or migration of TPH's ERP platform, minimizing disruption to daily operations
Own end-to-end redesign of the AP process; resolve all current AP issues (backlog, errors, missing controls) and stand up a standardized, automated workflow
Build TPH's AR function from the ground up, replacing ad hoc, memo-based collection practices with standardized, automated invoicing, collections, and dispute-resolution processes
Identify manual, error-prone, or undocumented processes across the department and convert them into documented, automated, repeatable procedures
Develop a full working understanding of TPH's business model, product flow, and warehouse/inventory operations from receiving through fulfillment
Partner with warehouse, purchasing, and operations teams to ensure inventory processes are accurate, controlled, and properly reflected in the ERP and financial systems
Personally train non-financial staff (warehouse, purchasing, fulfillment) on the inventory and financial-control procedures relevant to their roles
Monitor and account for inventory adjustments, write-offs, and shrinkage; own inventory accuracy as a core deliverable
Serve as TPH's primary point of contact for external auditors and CPA firms; own audit readiness year-round, not just during fieldwork — maintain audit-ready workpapers, PBC lists, and reconciliations on an ongoing basis
Design, implement, and maintain internal controls across ordering, receiving, inventory, and auditing processes to close TPH's current control gaps
Ensure compliance with applicable accounting standards, tax obligations, and regulatory requirements, including Florida state tax and sales tax nexus analysis
Identify control gaps and accounting policy needs as TPH scales; draft and implement policies and procedures that formalize best practices and reduce financial risk
Take direct, hands-on ownership of fixing the current state of the department — not just directing others to fix it
Directly manage the Senior Accountant, Financial Analyst, and Accounts Receivable Specialist; set clear expectations, review work for accuracy, and develop each team member's capability
Drive a culture shift toward accountability, documentation, and continuous improvement; rebuild communication and collaboration within the team
Own external relationships with key vendors and clients to ensure timely payments, resolve disputes, and protect TPH's standing
Support the CFO in financial due diligence, banking relationships, and other strategic finance activities that require accurate, well-documented accounting records