Senior Operations Consultant

Bank of America•Kennesaw, GA

2d•Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! This job is responsible for resolving day-to-day complex problems, researching, and executing on complex transactions for multiple sites or larger business unit(s). Key responsibilities include leading the design, development, and implementation of products, systems, processes, and services using discretion within the project management methodologies, with a focus on continuous improvement. This position will be responsible for leading and tracking various project, initiative, change management and procedure related duties across all four units within the Team Poulin organization (CVL Insurance, Estate, Recovery, and Remarketing). It will be a fast paced and dynamic role that will directly support the Sr. Group Operations Manager to initiate & drive various projects, initiatives, procedural updates, and other various duties and tasks as they arise.

Requirements

Demonstrated record of consistent high performance and achievement of business objectives.
Strong leadership skills with the ability to influence, guide, and support cross-functional teams.
Proven experience leading projects and/or strategic initiatives with minimal direction and oversight.
Subject matter expertise in multiple business functions (e.g., Estate, Insurance, Recovery, Remarketing, or related operational areas).
Strong self-motivation with the ability to work independently and manage competing priorities.
Excellent organizational skills and attention to detail.
Persistence and commitment to driving results and meeting deadlines.
Outstanding verbal and written communication skills, including the ability to interact effectively with various stakeholders.
Critical Thinking
Customer and Client Focus
Decision Making
Problem Solving
Risk Management
Adaptability
Attention to Detail
Collaboration
Issue Management
Analytical Thinking
Oral Communications
Presentation Skills

Responsibilities

Leads the design, development, and implementation of complex products, systems, and services in an operations environment using subject matter expertise
Manages projects and direct activities of a team related to special initiatives
Advises as a technical expert in assigned area by providing work direction, guidance, and training to employees and business partners on new complex initiatives
Builds relationships with business partners across various Lines of Business
Manages and defines responsibilities and accountabilities for key program and projects
Creates an inclusive team where members are treated fairly and respectfully.
Demonstrates and expects process knowledge, data driven decisions, simplicity and continuous improvement.
Delivers clear and concise messages that motivate, convey the “why” and connects contributions to business results.
Leads and encourages the identification, escalation and resolution of potential risks.
Knows and develops team members through coaching and feedback.
Manages expenses and demonstrates an owner’s mindset.
Recruits, on-boards and develops talent, and supports talent mobility for career growth.
Delivers results through effective team management, structure, and routines.
Drive projects & initiatives that improve performance & process efficiency in a dynamic, fast-paced environment.
Address real-time needs of various teams, and complete administrative tasks timely.
Identify and manage solutions for emerging risks within each team and escalate through the appropriate channels.
Participate in broader initiatives to drive consistency and enhancements across each business.
Working closely and effectively with Credit Assistance leadership and stakeholder partners.
Assist with coaching employees to meet production targets, enhance efficiency, and deliver high-quality interactions while ensuring adherence to regulatory requirements.
Provide performance and process execution feedback to employees across various teams
Comply with regulations, Bank procedures, ethical/integrity expectations, and financial/reporting controls