Operations Consultant

Next Level Exchange•Des Moines, IA

2d•Remote

About The Position

We’re hiring an Operations Consultant to serve as a trusted execution partner to leadership and the operational backbone of our office. This role is built for someone who thrives at the intersection of clarity, ownership, and follow-through—a professional who understands that great execution begins before work starts, not after problems appear. This is not a traditional administrative or support role—but it does include meaningful administrative work. The difference is ownership. You’ll wear many hats, handle critical details others overlook, and take pride in doing essential work exceptionally well because it keeps the business running. Some days you’ll streamline workflows and improve systems. Other days you’ll manage schedules, clean up data, document processes, coordinate logistics, or drive follow-ups. You’ll view none of this as “busywork,” but as the foundation that enables everything else to function. Just as importantly, you’ll act as an internal consultant, helping leadership define goals, success criteria, and constraints before projects begin—ensuring work is set up to succeed from the start.

Requirements

Enjoy wearing many hats, including administrative ones
Naturally define goals and success criteria before starting
Push for clarity and aren’t afraid to challenge vague direction
Take pride in ownership, execution, and follow-through
Love mastering systems and becoming the internal expert
Curious about AI and motivated to apply it practically
Measure success by outcomes, not activity
Accountability, ownership, and comfort operating in ambiguity

Nice To Haves

Eager to apply AI—especially Microsoft Copilot—to real business problems

Responsibilities

Serve as internal super-user and owner of CRM/ATS and related tools
Maintain data accuracy, workflow consistency, and reporting integrity
Drive system adoption and become the go-to internal expert
Own action items from leadership and strategic meetings
Track progress, close loops, and ensure outcomes—not just reminders
Turn decisions into execution
Coordinate schedules, meetings, and internal logistics
Support planning efforts including events, travel, and team coordination
Manage onboarding logistics, access, scheduling, and setup
Own critical onboarding and candidate experience details
Identify friction points and inefficiencies
Build clean workflows, SOPs, templates, and internal resources
Improve consistency, structure, and operational clarity
Experiment, implement, and document AI-powered workflows that improve documentation, reporting, automation, and operational efficiency