Senior Operations Consultant - Enterprise Transaction Services

Bank of America•Saint Louis, LA

About The Position

At Bank of America, the Senior Operations Consultant supports the company’s purpose of helping make financial lives better through Responsible Growth and an inclusive, caring workplace. The role resolves day-to-day complex problems, researches and executes complex transactions for multiple sites or larger business units, and leads the design, development, and implementation of products, systems, processes, and services. It applies discretion within project management methodologies and focuses on continuous improvement. The position also manages projects and team activities for special initiatives, advises employees and business partners on complex initiatives, and coordinates with business partners across Lines of Business. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m., with 40 hours per week. Bank of America maintains an in-office culture; internal employees currently working from home may apply, but selected candidates may be required to work onsite under the workplace excellence policy.

Requirements

At least 5 years of experience in operations, vendor management, transportation management, operational analysis, related cash logistics functions, or a related area.
Experience interpreting operational data, identifying trends, communicating findings, and recommending appropriate actions.
Strong relationship-building skills, including partnering with operations teams, transportation providers, suppliers, vendors, and cross-functional business partners.
Ability to conduct investigative research, trend analysis, and root-cause analysis to identify issues and support corrective action.
Ability to manage complex operational escalations through detailed analysis, sound judgment, stakeholder coordination, clear communication, and resolution tracking.
Ability to analyze operational data and reporting to identify trends, risks, and areas requiring attention.
Ability to translate research and analysis into concise findings and recommendations.
Ability to support process improvements, projects, procedures, and operational change initiatives.
Ability to manage multiple priorities and adjust focus based on business volume, risk, and operational needs.
Excellent communication skills.
Time-management and prioritization skills, including managing Service Level Agreements and competing deadlines.
Skills in critical thinking, customer and client focus, decision making, problem solving, risk management, adaptability, attention to detail, collaboration, issue management, analytical thinking, oral communications, and presentation skills.

Nice To Haves

Experience partnering with internal and external stakeholders to coordinate operational changes, address service concerns, and implement corrective action.
Proficiency in Excel, including pivot tables and exporting data to other platforms.

Responsibilities

Resolve day-to-day complex problems, research issues, and execute complex transactions across multiple sites or larger business units.
Lead the design, development, and implementation of complex products, systems, and services in an operations environment, applying subject matter expertise.
Manage projects and direct team activities related to special initiatives.
Provide work direction, guidance, and training to employees and business partners on new complex initiatives.
Build relationships with business partners across various Lines of Business.
Define and manage responsibilities and accountabilities for key programs and projects.
Conduct investigative research, trend analysis, and root-cause analysis to identify issues and support corrective actions.
Manage complex operational escalations through detailed analysis, stakeholder coordination, communication, resolution tracking, and sound judgment.
Analyze operational data and reporting to identify trends, risks, and areas requiring attention; communicate findings and recommend actions.
Support process improvements, projects, procedures, and operational change initiatives.
Manage multiple priorities and adjust focus according to business volume, risk, and operational needs.
Manage time and prioritize work in line with Service Level Agreements and competing deadlines.