Senior Operations Consultant - Enterprise Transaction Services

Bank of America•Saint Louis, LA

About The Position

At Bank of America, this role supports the company’s purpose of helping make financial lives better through the power of every connection and its commitment to Responsible Growth. The company promotes an inclusive, caring workplace and an in-office culture that supports collaboration, engagement, and career development, with flexibility based on role responsibilities and business needs. The Senior Operations Consultant resolves day-to-day complex problems, researches issues, and executes complex transactions for multiple sites or larger business units. The position leads the design, development, and implementation of products, systems, processes, and services, exercising discretion within project management methodologies and focusing on continuous improvement. It also manages project activities and provides technical expertise, guidance, and training to employees and business partners. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. The role is listed as first shift and is 40 hours per week. Internal employees currently working from home may apply, but selected candidates may be required to work onsite in accordance with the workplace excellence policy.

Requirements

At least 5 years of experience in cash logistics, armored transportation, ATM operations, Financial Center support, cash management, or related operational functions.
Experience partnering with armored carriers, transportation vendors, ATM manufacturers, and service providers.
Proven ability to lead complex, cross-functional conversion, implementation, or operational change initiatives.
Ability to influence decision-making and drive results across multiple organizations without direct authority.
Strong analytical, communication, presentation, and stakeholder management skills.
Ability to deliver executive-ready communications and drive operations excellence.
Ability to manage multiple priorities and adjust focus based on business volume, risk, and operational needs.
Excellent communication skills.
Ability to manage time, prioritize according to Service Level Agreements (SLAs), and juggle competing deadlines.
Skills in critical thinking, customer and client focus, decision-making, problem-solving, risk management, adaptability, attention to detail, collaboration, issue management, analytical thinking, oral communications, and presentation.

Nice To Haves

Experience partnering with internal and external stakeholders to coordinate operational changes, address service concerns, and implement corrective action.
Proficiency in Excel, including pivot tables and exporting data to other platforms.

Responsibilities

Lead the design, development, and implementation of complex products, systems, and services in an operations environment using subject matter expertise.
Manage projects and the direct activities of a team related to special initiatives.
Advise as a technical expert in the assigned area, providing work direction, guidance, and training to employees and business partners on new complex initiatives.
Build relationships with business partners across various Lines of Business.
Manage and define responsibilities and accountabilities for key programs and projects.