Senior Operations Consultant - Data Analyst

Bank of America•Jacksonville, FL

9d•Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! This job is responsible for resolving day-to-day complex problems, researching, and executing on complex transactions for multiple sites or larger business unit(s). Key responsibilities include leading the design, development, and implementation of products, systems, processes, and services using discretion within the project management methodologies, with a focus on continuous improvement. Role Description: This role supports the Collateral, Insurance, and Document Management (CI&DM) organization by delivering advanced reporting, data analysis, and data quality oversight. This role is responsible for designing, building, and maintaining advanced Excel‑based dashboards and analytical tools to support operational decision‑making. The analyst will develop and enhance reporting solutions, perform complex root‑cause analysis, and ensure the completeness, accuracy, and reliability of data used for operational and risk reporting. The position works independently and collaboratively with developers, business partners, and technology teams to maintain strong data controls, support system conversions, and continuously improve data and reporting processes.

Requirements

Solid mathematical and analytical skills to build models and interpret complex data sets (Strong statistical analysis is a plus)
Excellent problem‑solving ability with strong attention to detail and data accuracy
Ability to communicate technical concepts to non‑technical stakeholders clearly and effectively
Advanced proficiency in Microsoft Excel, including complex formulas (e.g., FILTER/COUNTIFS/SUMIFS/XLOOKUP, array formulas, nested logic, statistical functions)
Strong VBA programming skills for building automated tools and custom Excel functionality
Experience creating intuitive, visually effective dashboards, scorecards, workflow tools and data visualizations
Experience working with large datasets, data processing, or operational reporting preferred

Nice To Haves

Knowledge of SQL, SharePoint, Tableau, Alteryx, Visual Studio, Starburst suites
Experience in operations, risk, financial services, or data governance environments
Background in process improvement or automation

Responsibilities

Develop dynamic, user‑friendly dashboards in Excel using advanced formulas, pivot tables, Power Query, VBA, and automation techniques
Build and maintain robust data models to support business analysis, forecasting, and operational reporting
Automate repetitive processes using macros, VBA scripts, and workflow optimizations to improve efficiency and accuracy
Perform detailed data validation, reconciliation, and root‑cause analysis to ensure data quality and integrity
Partner with business stakeholders to gather requirements, translate needs into technical solutions, and deliver reporting that supports strategic and operational priorities
Troubleshoot and enhance existing Excel tools, ensuring optimal performance and sustainable design
Document processes, logic, and dashboard functionality for continuity and audit readiness