Operations Data Analyst

Lantern•Dallas, TX

4h•Hybrid

About The Position

As the Operations Data Analyst for the Outbound Program, you will support the day-to-day data and reporting needs of the outbound Care Advocate team. You will compile, organize, and analyze operational data to help leadership and the team understand performance, identify trends, and make informed decisions. Working closely with the leadership team, you will support the reporting infrastructure and provide ongoing data support as the program grows. This role is a great fit for someone who is detail-oriented, eager to learn, and excited to contribute to a fast paced, growing operation.

Requirements

Bachelor’s degree in Business, Data Analytics, Statistics, Healthcare Administration, or a related field preferred; equivalent experience considered
2–3 years of experience in a data, reporting, or operations support role required; contact center or healthcare experience a plus
Exposure to or experience working with AI tools, automation platforms, or emerging analytics technologies a plus
Proficiency in Microsoft Excel or Google Sheets, including pivot tables, formulas, and data visualization
Experience with or exposure to CRM systems, reporting dashboards, or BI tools (e.g., Tableau, Power BI) preferred
Strong attention to detail with a commitment to data accuracy and consistency
Ability to manage multiple reporting tasks and deadlines in a fast-paced environment
Clear written and verbal communication skills with the ability to present data findings to non-technical audiences
Eagerness to learn, grow, and take on increasing responsibility over time
Ability to work independently and collaboratively within a small, cross functional team
Knowledge of healthcare, insurance, or contact center operations a plus

Nice To Haves

Be naturally detail-oriented and take pride in accurate, clean, well-organized data
Be comfortable working with large data sets and eager to develop their analytical skills in a real-world environment
Communicate findings clearly – able to turn numbers into a story that non technical teammates can act on
Be proactive and self-directed, taking ownership of recurring reports and flagging issues without being asked
Be excited to help establish and continuously improve reporting processes
Bring curiosity and a continuous improvement mindset to every dataset they touch

Responsibilities

Pull, compile, and organize operational data from CRM systems, dialer platforms, and other contact center tools on a regular cadence
Build and maintain dashboards and reports that track key outbound program metrics including contact rates, conversion, call volume, and advocate productivity
Deliver daily, weekly, and monthly performance reports to the leadership team
Ensure data accuracy and consistency across all reports and tracking tools
Analyze team and individual advocate performance data to identify trends, patterns, and areas of opportunity
Support the leadership team with data requests, ad hoc analyses, and performance deep dives
Help translate data findings into clear, easy-to-understand summaries for leadership and non-technical stakeholders
Flag data anomalies or performance concerns to leadership in a timely manner
Assist in building and maintaining the reporting infrastructure and data tracking processes for the outbound program
Develop and maintain tracking tools, spreadsheets, and reporting templates that support program operations
Identify opportunities to streamline data collection and reporting processes and recommend improvements
Document data definitions, reporting processes, and data sources to ensure consistency and continuity
Work closely with the leadership team to align reporting with program goals and performance standards
Respond to data requests from cross-functional partners in a timely and accurate manner
Support special projects and initiatives requiring data analysis or reporting as assigned
Other duties and responsibilities as assigned