Senior Operations Associate
About The Position
As an early operations hire at Fortuna, you’ll play a critical role in shaping how our service is delivered - and how our company scales. You will work directly on solving the most foundational problems for our clients and partners. We work fully in-person 5 days a week out of our NYC office, and believe deeply in the value of a focused, supportive, and tight-knit team. You will own the day-to-day execution of new implementations and manage ongoing client relationships. That means developing a deep understanding of Medicaid mechanisms, reconciling complex data sets, managing state approvals for communications, and owning a point of contact with a fast-growing list of health plan partners. You will touch data, policy, strategy, product, client management, and everything in between. This is a high-ownership role with direct client visibility. You should not be afraid to be seen as the “expert” in the room; in fact, you are expected to be one (eventually—no prior expertise needed to apply). From day one, you will help design how our clients manage millions of Medicaid lives across the country. We do not take this task lightly, and neither should you. You understand that dropping balls is unacceptable. You will build your own processes to stay organized and make sure you are on top of it all. In your previous role, you may have interfaced or worked with one or two clients at a time. Here, you start at a dozen.
Requirements
- 1-2+ years of experience in management consulting, investment banking, or working at a startup
- Strong attention to detail—you take pride in doing the little things right (especially when nobody’s looking)
- Excellent analytical skills—you're comfortable in Excel and not intimidated by SQL
- Exceptional written and verbal communication—the idea of presenting to a room of senior leadership doesn’t scare you; it excites you
- Ability to work 5 days per week in-person in NYC
Nice To Haves
- Product Mindset: Everyone should be product-oriented. You will be in a unique position to understand both our enterprise clients and our end users. The challenge for you is to help balance the needs of both while remaining committed to our core user experience.
- Ownership: Plenty of greenfield, exploratory work to be done. We need someone to be able to take an ambiguous problem and run with it. As workflows mature, you'll be expected to own them end-to-end without heavy oversight.
- High Velocity: Someone energetic, detail-oriented, and capable of managing context for multiple clients comfortably. Speed and quality aren't a tradeoff here—we expect both.
- Respectful Disagreement: Crucial to be able to openly disagree with anyone on the team. Someone who doesn't shy away from conflict, but is respectful and empathetic in their approach and always open to different ideas.
- Humility: Able to admit when you're wrong. A low-ego teammate who is able to take failures in stride and grow from them.
Responsibilities
- Own the day-to-day execution of new implementations
- Manage ongoing client relationships
- Develop a deep understanding of Medicaid mechanisms
- Reconcile complex data sets
- Manage state approvals for communications
- Own a point of contact with a fast-growing list of health plan partners
- Design how our clients manage millions of Medicaid lives across the country
- Build processes to stay organized and ensure tasks are completed
Benefits
- Competitive salary and equity ownership in the company
- Platinum health insurance plans
- Free lunch every day
- All commuter expenses covered
- $100/month wellness benefit
- Unlimited PTO
- 401k plan with company match
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
