Senior Operations Associate

Fortuna Health•New York, NY

10d•Onsite

About The Position

We believe accessing healthcare should be as simple as doing your taxes on TurboTax. But for the millions on Medicaid, it’s not. Fortuna Health is redefining the consumer experience for Medicaid. We’re helping millions navigate Medicaid end-to-end from eligibility and enrollment to renewing coverage. We're backed by a16z, BoxGroup, YC, and top healthcare angels. We believe this is a once in a lifetime opportunity to dramatically improve the human condition for 90M people, and we need the help of high-throughput, growth-minded builders to make it happen. As an early operations hire at Fortuna, you’ll play a critical role in shaping how our service is delivered - and how our company scales. You will work directly on solving the most foundational problems for our clients and partners. We work fully in-person 5 days a week out of our NYC office, and believe deeply in the value of a focused, supportive, and tight-knit team. You will own the day-to-day execution of new implementations and manage ongoing client relationships. That means developing a deep understanding of Medicaid mechanisms, reconciling complex data sets, managing state approvals for communications, and owning a point of contact with a fast-growing list of health plan partners. You will touch data, policy, strategy, product, client management, and everything in between. This is a high-ownership role with direct client visibility. You should not be afraid to be seen as the “expert” in the room; in fact, you are expected to be one (eventually—no prior expertise needed to apply). From day one, you will help design how our clients manage millions of Medicaid lives across the country. We do not take this task lightly, and neither should you. You understand that dropping balls is unacceptable. You will build your own processes to stay organized and make sure you are on top of it all. In your previous role, you may have interfaced or worked with one or two clients at a time. Here, you start at a dozen. Our philosophy is that everyone should be product-oriented. We’re fundamentally building a consumer product for the masses. You will be in a unique position to understand both our enterprise clients and our end users. The challenge for you is to help balance the needs of both while remaining committed to our core user experience. There's plenty of greenfield, exploratory work to be done. We need someone to be able to take an ambiguous problem and run with it. As workflows mature, you'll be expected to own them end-to-end without heavy oversight. We're looking for a rockstar operator: someone energetic, detail-oriented, and capable of managing context for multiple clients comfortably. Speed and quality aren't a tradeoff here—we expect both. We believe it's crucial to be able to openly disagree with anyone on the team. We are looking for someone who doesn't shy away from conflict, but is respectful and empathetic in their approach and always open to different ideas. It's important to be able to admit when you're wrong. We are looking for a low-ego teammate who is able to take failures in stride and grow from them.

Requirements

1-2+ years of experience in management consulting, investment banking, or working at a startup
Strong attention to detail—you take pride in doing the little things right (especially when nobody’s looking)
Excellent analytical skills—you're comfortable in Excel and not intimidated by SQL
Exceptional written and verbal communication—the idea of presenting to a room of senior leadership doesn’t scare you; it excites you
Ability to work 5 days per week in-person in NYC

Responsibilities

Own the day-to-day execution of new implementations and manage ongoing client relationships.
Develop a deep understanding of Medicaid mechanisms
Reconcile complex data sets
Manage state approvals for communications
Own a point of contact with a fast-growing list of health plan partners.
Help design how our clients manage millions of Medicaid lives across the country.
Build your own processes to stay organized