Senior Operations Associate - Robot
About The Position
DoorDash Labs is an independent team within DoorDash. We're hiring a Senior Operations Associate to lead a team of operators to execute against autonomy goals. If you have a passion for applying robotics solutions to a service loved by millions of people, then we want to talk to you! We are looking for a driven Senior Operations Associate who is excited about managing a dynamic operations team leading the forefront of delivery technology. You will manage an AM or PM shift (7AM - 3:30PM // 2:30-11PM PST) of our operations team supporting autonomous testing, bringing autonomous technology from ideation to commercialization. You will report to an Associate Operations Manager or Operations Manager on our robotics team in our DoorDash Labs organization. This job is 100% onsite at our Operations Hub in Dublin, CA with some duties in Fremont and Sunnyvale, CA.
Requirements
- 4+ years of experience (preferably in the autonomous industry or with strong interest)
- Managed an operationally efficient team through multiple product phases
- A proven track record of operating in cross-functional initiatives and succeeding in a complex and fast moving environment
- An analytical mindset and can deliver actionable recommendations out of complex situations
- Proficiency in gSuite, JIRA and SQL is preferred but not essential
Responsibilities
- Manage a component of our operations
- Effectively communicate status updates to key stakeholders, including timely identification and escalation/resolution of issues
- Serve as an escalation path for issues in the field, to include incidents and onsite presence depending on severity
- Maintain an “and not either or” attitude when it comes to balancing business needs, costs, and safety
- Be an expert in our autonomous technology and help track and convey changes to it
- Strive to push metrics and add to them personally
Benefits
- 401(k) plan with employer matching
- 16 weeks of paid parental leave
- Wellness benefits
- Commuter benefits match
- Paid time off
- Paid sick leave
- Medical benefits
- Dental benefits
- Vision benefits
- 11 paid holidays
- Disability insurance
- Basic life insurance
- Family-forming assistance
- Mental health program
- Flexible paid time off/vacation (for salaried roles)
- 80 hours of paid sick time per year (for salaried roles)
- Vacation accrued at about 1 hour for every 25.97 hours worked (for hourly roles)
- Paid sick time accrued at 1 hour for every 30 hours worked (for hourly roles)
- Wellness expense reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
