Senior Operations Assistant to Account Manager

206 Tours • Town of Smithtown, NY

7d • Onsite

About The Position

Exciting opportunity to be part of an International Tour Operator specializing in Catholic Pilgrimages. 206 Tours, a leading Tour Operator with over 39 years of experience, is seeking an Operations Assistant to join our team. This is an in-office position. The ideal candidate must possess strong computer skills, excellent organizational abilities, and have a passion for providing exceptional customer service!

Requirements

• Minimum of 5 years professional experience
• Strong computer skills and proficiency in data entry.
• Exceptional organizational abilities to manage and prioritize multiple tasks effectively.
• Excellent communication skills to engage with clients and stakeholders professionally.
• Attention to detail and accuracy to ensure error-free data entry and customer communication.

Nice To Haves

• Previous experience in the travel or hospitality industries or related fields is a plus but not mandatory.
• Previous experience with GDS systems preferred, but not mandatory.

Responsibilities

• Handle daily data entry tasks, including processing reservations and communicating with clients, organizations, travel agents, priests, churches, and more.
• Respond promptly to customer inquiries through various channels such as phone calls, online chat system, emails, social media, while always ensuring excellent customer service.
• Reconfirm tour and travel arrangements with operators worldwide and airlines to ensure seamless operations.
• Support the sales team with administrative tasks to enhance the overall efficiency of day-to-day operations.

Benefits

• Competitive compensation package, reflecting your skills and dedication.
• Growth opportunities in a company that has been successfully operating for 39 years.
• A supportive and appreciative work environment where your contributions are recognized.
• Health Insurance, Dental Insurance, and SIMPLE IRA match opportunities
• Potential for occasional travel opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed