Senior Marketing Operations Account Manager

Algomarketing

7d

About The Position

Algomarketing is seeking a Senior Marketing Operations Account Manager to oversee the day-to-day delivery and client partnership for Google's Hardware CRM and Onsite programs. This role ensures projects, campaigns, launches, and operational workstreams are delivered efficiently, consistently, and to the highest quality standards by working across dedicated CRM and Onsite teams. The position acts as the bridge between Google stakeholders and delivery teams, coordinating priorities, managing delivery planning, overseeing governance processes, and ensuring alignment across multiple workstreams and markets. This role requires a highly organised and proactive individual who can manage complex stakeholder environments, balance competing priorities, and maintain visibility across a broad portfolio of initiatives. The individual will work closely with team leads, producers, specialists, and client stakeholders to ensure successful execution while continuously improving operational processes and delivery performance. Success in this role comes from building trusted relationships, maintaining strong operational control, and ensuring teams are positioned to deliver exceptional results across both CRM and Onsite functions.

Requirements

• Strong communication and facilitation skills.
• Highly organised with excellent attention to detail.
• Proactive and solutions-oriented mindset.
• Strong collaboration and cross-functional leadership capabilities.
• Comfortable operating in dynamic environments with evolving priorities.
• Strong sense of ownership, accountability, and customer focus.
• 5+ years of experience in account management, project management, program management, marketing operations, or digital delivery environments.
• Experience supporting complex marketing, digital, ecommerce, or customer experience programs.
• Strong understanding of CRM, digital production, campaign delivery, or website operations.
• Experience managing multiple stakeholders and concurrent workstreams in fast-paced environments.
• Excellent project management, planning, and organisational skills.
• Strong reporting, communication, and presentation skills.
• Experience using project management and workflow tools.
• Ability to manage competing priorities while maintaining strong attention to detail.

Responsibilities

• Serve as the primary day-to-day contact for assigned Google stakeholders across CRM and Onsite programs.
• Build strong working relationships and become a trusted operational partner.
• Manage stakeholder communications, expectations, priorities, and project updates.
• Support governance meetings, business reviews, and planning sessions.
• Coordinate delivery across CRM and Onsite teams, ensuring priorities, timelines, and dependencies are clearly understood.
• Maintain visibility across active projects, campaigns, launches, and operational workstreams.
• Monitor delivery progress and proactively identify risks, blockers, and resource challenges.
• Partner with team leads to ensure work is delivered on time, within scope, and to agreed quality standards.
• Manage delivery trackers, resource planning, project reporting, and operational dashboards.
• Prepare status updates, governance materials, and performance reports for client and leadership stakeholders.
• Support quarterly planning cycles and ongoing workload forecasting activities.
• Maintain clear documentation of delivery plans, risks, decisions, and actions.
• Facilitate collaboration between CRM and Onsite teams to ensure consistent delivery approaches and efficient execution.
• Coordinate stakeholder reviews, approvals, project kick-offs, and delivery milestones.
• Support resource allocation and prioritisation discussions across teams.
• Ensure information flows effectively between all parties involved in delivery.
• Track and manage delivery risks, escalations, and operational issues.
• Support issue resolution by coordinating stakeholders and ensuring timely follow-up.
• Escalate strategic or high-impact concerns when required.
• Contribute to mitigation planning and continuous process improvement.
• Identify opportunities to improve delivery processes, reporting frameworks, and stakeholder engagement models.
• Support the implementation of operational best practices across CRM and Onsite teams.
• Contribute to documentation, playbooks, and governance processes that improve scalability and consistency.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed