Senior Operations Analyst
About The Position
Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities. At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter. This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today. This is a U.S.-based work-from-home position. Candidates must reside within the United States
Requirements
- 4+ years of experience in operations, analytics, vendor management, performance management, or related fields with a Bachelor's degree
- 2+ years of related experience with a Master's degree
- Strong analytical, reporting, and problem-solving skills
- Experience working with operational metrics, dashboards, and performance scorecards
- Strong communication skills and ability to influence stakeholders through data-driven insights
Responsibilities
- Lead the intake, analysis, and reporting of key operational metrics related to 811 ticket volumes, locate performance, compliance, damages, and vendor execution.
- Monitor and evaluate contract locator performance across multiple regions, identifying trends, risks, and opportunities for improvement.
- Develop and maintain dashboards, scorecards, and reporting tools that provide visibility into operational performance and support leadership decision-making.
- Facilitate recurring performance reviews with internal stakeholders and external service providers.
- Support strategic initiatives aimed at improving 811 ticket management processes, locate quality, and damage prevention performance.
- Investigate operational issues and escalations, providing data-driven recommendations and corrective actions.
- Serve as a liaison between Damage Prevention, Network Implementation, Engineering, Operations, and external service providers.
Benefits
- Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.
- Bonus structure (short-term incentives, long-term incentives and/or sales compensation)
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What This Job Offers
Job Type
Full-time
Career Level
Senior
