Senior Operations Analyst - Hardware & Software Asset Management

Ameriprise•Minneapolis, MN

1d•Hybrid

About The Position

The Senior Operations Analyst for Hardware and Software Asset Management (HAM/SAM) is responsible for governing the full lifecycle of end user computing assets and software entitlements across the enterprise. This role partners with Engineering, Procurement, Security, Finance, and Risk teams to ensure accurate asset tracking, license compliance, and adherence to internal policies and external regulatory requirements. This individual drives operational discipline across asset data integrity, lifecycle processes, audit readiness, and vendor governance. The role requires strong analytical capability, attention to detail, and the ability to influence cross-functional stakeholders to maintain compliance and optimize asset utilization.

Requirements

Bachelor’s degree or equivalent experience in IT, Business, or related field
5–7 years of experience in IT operations, asset management, or related discipline
Hands-on experience with asset management platforms (e.g., ServiceNow HAM/SAM, CMDB)
Strong understanding of endpoint environments (Windows, macOS) and enterprise deployment tools
Proven experience managing data quality, reporting, and audit support
Strong analytical skills with ability to identify trends, gaps, and corrective actions
Experience working in regulated environments with audit and compliance requirements
Ability to work cross-functionally and influence without direct authority
Applicants must have a valid work authorization that does not now, or in the future, require visa sponsorship for employment in the United States (e.g., H-1B, F-1 CPT, F-1 OPT, TN).

Nice To Haves

Experience with ServiceNow HAM Pro / SAM Pro modules
Familiarity with software licensing models (Microsoft, Adobe, etc.) and compliance requirements
Experience supporting internal/external audits (SOX, regulatory, vendor audits)
ITIL certification or experience working within ITIL-aligned processes
Experience with procurement and vendor management tools (e.g., Ariba)
Familiarity with Microsoft Intune and Microsoft Configuration Manager reporting
Strong process documentation and governance framework experience

Responsibilities

Own end-to-end lifecycle management of hardware assets (procurement, deployment, tracking, refresh, retirement, and disposal)
Ensure alignment between asset inventory systems (e.g., ServiceNow HAM, CMDB) and actual device estate
Partner with EUC Engineering and Deskside teams to enforce standard build, deployment, and recovery processes
Monitor asset aging, refresh cycles, and inventory accuracy; drive remediation for gaps
Serve as an audit function, for both data hygiene as well as process with a strong emphasis on global standardization
Maintain software license inventory, entitlement records, and usage tracking
Ensure software deployments align with approved entitlements and usage policies
Support license optimization efforts, including reclaim, reallocation, and cost control initiatives
Partner with procurement and vendor management on renewals, true-ups, and contract governance
Establish and maintain governance processes for HAM/SAM aligned to internal policy, audit, and regulatory expectations (FFIEC, OCC, SOX as applicable)
Ensure audit readiness through documentation, control validation, and evidence collection
Support internal and external audits, including remediation of findings and control gaps
Drive policy adherence for asset tracking, software usage, and lifecycle controls
Maintain high-quality asset data across systems of record (ServiceNow, procurement tools, endpoint platforms)
Develop and deliver reporting on asset inventory, compliance posture, and utilization trends
Identify discrepancies between systems and drive root cause analysis and correction
Build dashboards and metrics to support leadership visibility and decision-making
Document, standardize, and continuously improve HAM/SAM processes and procedures
Reduce manual effort and eliminate single points of failure through automation and clear ownership
Partner with Engineering teams on system integrations (Intune, SCCM, Jamf, procurement systems, CMDB)
Track asset-related spend and support cost optimization initiatives
Ensure vendor deliverables align with contractual obligations and internal standards
Support vendor risk assessments (VRA) and ongoing vendor performance monitoring
Work closely with EUC Engineering, Security, Vulnerability Management, Procurement, and Finance
Influence stakeholders to address gaps in asset tracking, compliance, and process adherence
Act as a subject matter expert for HAM/SAM governance across the organization