Senior On-Site Service Specialist

Ricoh•Vancouver, BC

1d•CA$20 - CA$21•Onsite

About The Position

Ricoh is seeking a Senior On-Site Service Specialist to join their team. This role is responsible for providing exceptional customer service, managing various on-site services, supporting events, and assisting the Workplace Experience team. The ideal candidate will be detail-oriented, proactive, and a strong team player, capable of thriving in a fast-paced business environment. This position is on-site and requires the ability to lift up to 50 lbs.

Requirements

Exceptional customer service skills: ability to anticipate customer needs; consistently promotes a positive, “can-do” attitude; Corporate Culture Ambassador
Detail-oriented, capable of multitasking, professional verbal and written communication skills
Strong skills with all Microsoft Office and Google Suite applications including Outlook, Excel, PowerPoint, SharePoint, Google Sheets, Docs, Forms and Slides.
Proactive self-starter requiring little direction; takes initiative when opportunities arise versus waiting to react
Mobile and flexible to accommodate requests
Positive and friendly attitude
Excellent organizational skills
Effective problem solver
High level of pride for workplace appearance
Ability to follow through on commitments in a timely manner; dependable and accountable
Deals effectively with numerous deadlines and constantly changing priorities, strong time management skills
Strategic and creative; listens to input, sees the possibilities and is open to applying new thinking and first-time solutions
Consummate team player
Understands a complex and constantly changing, fast-paced business environment
Able to lift 50 lbs

Responsibilities

Respond to internal & external inquiries to ensure customer satisfaction and triage incoming requests.
Handle outgoing mail, waybills, and distribute incoming mail.
Provide concierge services, including executing scheduled events, production reconciliation, and informational events (meet and greet vendors).
Manage intranet postings and website updates.
Maintain the concierge page website, ensuring accuracy and relevance of studio-specific information.
Manage and expand on-site service programs (contracts, relationship building) such as car detailing, fitness classes, and dry-cleaning, including scheduling vendors and managing amenity space.
Manage the maintenance of coffee and water dispensing machines, conducting regular cleaning and upkeep.
Track Slack channels for service concerns and feedback, and manage ServiceNow tickets.
Assist the on-site security team with visitor badging and other operations.
Support the Workplace Experience team with administrative tasks, event support, and projects.
Conduct daily studio walkthroughs, restock supplies, ensure meeting room setups, and perform touch-ups to maintain a neat environment.
Oversee management of studio meeting room bookings and provide general meeting support.
Own the day-of setup and execution of events, meetings, conferences, and workshops, including creating event plans, conducting advance meetings, and serving as the day-of point of contact.
Assist with research, organization, coordination, and execution of client events.
Assist in the creation and distribution of Workplace Experience internal communications.
Assist with the management of client workplace email accounts, RSVP, and surveys/feedback processes.
Oversee all shipping, receiving, and mailroom operations, including package handling, vendor coordination, and asset tracking.
Prepare and manage documentation for domestic and international shipments.
Support workplace logistics, maintain inventory records, and assist with tasks for the Ricoh and Workplace Experience teams.
Assist the Workplace Experience team on an as-needed basis with tasks and projects, including research, AP and procurement duties, and reception/floor backup.