Senior On-Site Service Specialist

Ricoh•Memphis, TN

2d•Onsite

About The Position

Join our team as a Senior On-Site Service Specialist supporting mail and package operations for a busy college campus. In this customer-facing role, you'll help students, faculty, and staff with mail and package services while ensuring efficient daily operations. This is an excellent opportunity for someone who enjoys customer interaction, organization, and working in a fast-paced environment.

Requirements

High school diploma or GED.
1+ years of experience in mail services, shipping/receiving, customer service, office services, or a related environment.
Strong communication and customer service skills.
Detail-oriented with excellent organizational and time management abilities.
Comfortable using Microsoft Office and other technology-based systems.
Ability to troubleshoot issues and work independently.
Ability to lift up to 50 lbs. and remain active throughout the workday.

Responsibilities

Receive, process, track, and distribute incoming mail and packages using package management software.
Assist students, faculty, and staff with mail and package pickup.
Process outgoing mail and apply postage using mailing equipment.
Handle retail transactions for shipping supplies, postage, and related services.
Research and resolve mail and package delivery issues.
Operate and troubleshoot office equipment, scanners, postage meters, and package tracking devices.
Maintain accurate records, inventory, and operational logs.
Deliver exceptional customer service and respond to inquiries professionally.
Support shipping, receiving, and other site services as needed.