Mail Services & Customer Support Coordinator

Ricoh • Birmingham, AL

6h • Onsite

About The Position

The Senior On-Site Service Specialist, Multi-Site Employee (SOSS.MSE) provides operations functions in one or all of the following areas: operates high volume duplicating, production, sorting, mailing, or binder equipment, performs 2D & 3D printing and reprographic copying tasks, ships and receives product and supplies, sorts, distributes and handles incoming and outgoing mail/faxes, as well as applies necessary postage. Provides copier maintenance and/or repair of customer site equipment. May also perform bindery, QC and final check, inspection of finished goods, housekeeping/Hospitality, file services, call center representative, and reception, etc. May perform various building support functions related to meeting set ups and light maintenance. This position reports directly to the Site Manager, Site Supervisor or Assistant Site Manager, depending on site personnel configuration. During low activity periods at their primary site location, when needed and/or when available, a SOSS.MSE will assist MS leadership by supplementing onsite personnel at other various customer locations performing a wide range of duties requiring a versatile skill set. These duties will support various locations for various reasons that may include but not be limited to, vacation, absences, training, or implementations throughout the assigned geographic operational area.

Requirements

• Requires high school diploma or GED and 1-2 years of related work experience.
• Demonstrate competency in basic computer skills including proficiency in MS Office Suite.
• Requires knowledge and understanding of shipping/receiving procedures.
• Basic computer knowledge.
• Ability to handle, clean, and polish both robust and delicate 3D printed parts.
• Possesses ability to work independently and flexibly to complete projects.
• Possesses ability to determine correct method and packing material as well as check packing slips for accuracy of incoming materials.
• Possesses ability to comprehend instructions concerning mail delivery.
• Possesses troubleshooting and problem-solving skills.
• Possesses ability to read and comprehend written technical information in the form of manuals, parts books and related publications.
• Possesses excellent customer relations skills and excellent verbal communication skills.
• Routinely may be asked to report to an alternate site on any given day which could result in walking, driving or other modes of transportation to that alternate site and longer commute time that excess scheduled shift.

Nice To Haves

• Some related copy job experience is preferred.
• May require valid driver’s license and minimum levels of auto insurance coverage per Ricoh.
• Working knowledge of copier and other related equipment and repair is preferred.
• Basic electronics knowledge is preferred.

Responsibilities

• Runs high volume/production 2D or 3D print and copy machines and performs binding and finishing work.
• Ensures convenience copiers are working properly, checking for quality via daily inspections. Clears paper jams and informs technicians of specific problems.
• Perform basic equipment troubleshooting and escalate calls to technicians.
• Performs setup of equipment as prescribed by the customer (adds toner, stocks paper, loads filaments and powders, etc.).
• Performs duties of scanning and/or imaging documents and transmitting files to printer.
• May perform Reception services on temporary/occasional basis.
• Maintains records for management reports and inventories of supplies needed.
• Distributes office supplies, fax transmissions and mail to company personnel and/or designated drop-off points as required.
• Calculates charges for jobs performed and maintains logs and may generate reports.
• Responds to and coordinates all service calls required by customer.
• May perform filing duties in conjunction with specific customer requests.
• Delivers completed jobs to pre-determined customer locations within and outside of the site.
• Maintains daily meter and service logs.
• May travel between customer’s buildings.
• Answers customer questions regarding status or feasibility of job requests.
• Ensures upkeep of convenience copier areas by keeping neat and well stocked.
• Performs duties related to the shipping of materials.
• Performs duties related to the receiving of materials.
• May perform meeting room and conference room set ups.
• May perform building occupant moves within assigned facilities.
• May perform light maintenance, and cleaning duties as assigned.
• May occasionally perform shipping, receiving and dock work in a mailroom type environment.
• May require periodic overtime on nights and weekends, including off-hour emergency response.
• May perform post-production cleaning of 3D printed parts.
• Uses shrink-wrap machine, paper cutter, hole driller, bindery equipment, jogger, tape machine, stackers, electric stapler and scales in completion of various jobs contracted.
• Uses all copier equipment, calculator, fax machine, postage meter and some PC.
• Performs filing duties, which may include ‘purging’ and archiving old documents.

Benefits

• Choose from a broad selection of medical, dental, life, and disability insurance options.
• Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
• Augment your education with team member tuition assistance programs.
• Enjoy paid vacation time and paid holidays annually
• Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED