Bilingual Senior Officer, Operations (Loans Portfolio Administration)

CMHC - SCHL • Ottawa, ON

8d • CA$73,555 - CA$91,944 • Hybrid

About The Position

Join the Housing Program Team, in the Bilingual Senior Officer, Operations (Loans Portfolio Administration) position. In this role, you will manage a Legacy portfolio by overseeing the administration and decisions relevant to lending activities, ensuring effective risk mitigation, strong client service, and alignment with corporate objectives. This is a temporary position with a duration of 13 months.

Requirements

• An undergraduate degree in business, finance or commerce, or an equivalent combination of education and relevant experience.
• A minimum of three (3) years of relevant experience in lending activities and administration.
• A strong knowledge of procedures, policies and regulations.
• Strong analytical and problem-solving skills.
• Strong oral and written communication skills in both official languages (French and English).
• Knowledge of market trends, developments and industry partners in Canada.
• The ability to establish and maintain effective working relationships.
• A strong understanding of serviced client groups in Canada, including related legal documentation.

Nice To Haves

• The successful completion of a professional association designation.
• A sound knowledge of mortgage financing and real estate laws, default remedy and/or loan administration.
• Experience training and onboarding staff.

Responsibilities

• Offer advice, support and alternative solutions to clients and stakeholders including communication of key decisions, interpretation of policies and response to inquiries.
• Negotiate reasonable solutions in line with risk appetite.
• Provide effective and efficient delivery of services to contribute to service standards.
• Conduct detailed audit analyses involving program/product requirements.
• Participate in internal processes involving performance monitoring and quality assurance by reviewing and preparing detailed report on outcomes.
• Exercise prudence and diligence to ensure compliance with all relevant internal policies and procedures applicable to the function.
• Maintain quality relationships with clients to understand their needs and objectives and explore opportunities as a team to contribute to appropriate service standards and turnaround times.
• Use effective oral and written communication techniques to deliver quality service.

Benefits

• Accrued vacation.
• Annual individual performance bonus.
• Group insurance coverage to support your well-being from day one.
• Support towards your personal and professional growth with training, mentorship and more.
• An inclusive workplace culture and environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree