SENIOR OFFICER, CLIENT RELATIONSHIP (ANALYST)

BDC • Moncton, NB

10d • Hybrid

About The Position

BDC offers a healthy, inclusive, and skilled workplace that empowers employees and fosters unique teams. It focuses on ambitious economic and financial projects to support Canadian entrepreneurs. BDC is the only bank exclusively dedicated to the development of Canadian businesses, promoting the growth of the Canadian economy by focusing on the success of small and medium-sized businesses with a human touch. The Analyst, Special Accounts provides support to the Special Accounts team, working closely with Account Managers on files. This role involves following up on action plans to facilitate account recovery or maximize the recovery of advances in a timely manner when recovery is not possible. The Analyst also acts as a liaison between account managers, clients, and third parties involved in the files.

Requirements

• College diploma in administration or a related field
• Good organizational skills and ability to set priorities
• Strong Customer Service Orientation
• Excellent verbal and written communication
• Good team spirit, great autonomy and ability to work under pressure
• Good knowledge of Microsoft Office applications (Word, Excel and PowerPoint)
• Bilingualism (English & French), is required

Responsibilities

• Ensure that all loan management activities related to files are carried out in accordance with BDC's audit policies, procedures and directives.
• Process administrative transactions (amendments, fees, payments, write-offs, etc.) in accordance with directives and procedures relating to delegation of authority.
• Follow up on file action plans by applying the specific process (e.g., requesting financial statements, confirming loan balances, and amending) and ensuring that forms and information are accurate and complete, that conditions are met, and that signatures are obtained.
• Track lending activities and provide service to clients while performing day-to-day administration of files.
• Review, where appropriate, financial statements and complete financial analysis.
• Follow up on communications and meetings between the various stakeholders (external professionals: lawyers, evaluators, managers, trustees, accountants, etc.) and process requests for services by validating information and effectively managing active files as well as files closed in follow-up.
• Maintain relationships with business center employees, co-workers and internal partners (e.g., Finance) to foster good team spirit, the pursuit of common goals and the consistent application of policies.
• Stay abreast of changes to detailed policies, procedures and processes, as well as trends in credit and regulatory matters that may impact BDC.
• Perform certain common administrative tasks on request (correspondence, order of supplies, reception, etc.).

Benefits

• Flexible and competitive benefits, including an Employee Savings and Investment Plan where BDC matches part of your voluntary contributions, a Defined Benefit Pension Plan, a $750 wellness and health care spending account, to name a few
• In addition to paid vacation each year, five personal days, sick days as necessary, and our offices are closed from December 25 to January 1
• A hybrid work model that truly balances work and personal life
• Opportunities for learning, training and development, and much more...

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 501-1,000 employees