Senior Officer, Academic Administration

University of Ottawa•Ottawa, ON

4d•CA$64,865 - CA$81,935•Onsite

About The Position

Reporting to the Supervisor, Academic Administration (Undergraduate Office), the incumbent serves as a first point of contact for students by receiving, acknowledging, anticipating and responding to various student requests and by ensuring above average client service in order to attract, retain and maintain the student population rate in all programs of study. You will execute administrative tasks, such as evaluating requests, making recommendations, approving certain requests and providing follow-ups with students, colleagues and other faculties. As an ambassador for the University and the Faculty, the incumbent will attend graduation ceremonies and various events to promote the University of Ottawa and the Faculty’s services.

Requirements

Knowledge of administration usually acquired through postsecondary studies and several years of experience in a similar role.
Knowledge of academic programs at the high school, college, undergraduate and postgraduate levels
Knowledge of and experience interpreting, communicating and applying procedures, policies and methods
Experience researching and analyzing data as well as creating administrative and statistical reports
Experience in problem solving and decision-making
Experience providing client service
Experience implementing strategies and activity plans for students
Experience with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Access), word processing, Windows and Internet
Capacity to deal with conflicting priorities and respect strict deadlines in a fast paced environment
Organizational and analytical skills, excellent judgment and attention to detail
Listening skills and strong work ethics
Bilingual – French and English (spoken and written)

Nice To Haves

Planning: Organize in time a series of actions or events in order to realize an objective or a project. Plan and organize own work and priorities in regular daily activities.
Initiative: Demonstrate creativity and initiative to suggest improvements and encourage positive results. Is proactive and self-starting. Show availability and willingness to go above and beyond whenever it is possible.
Client Service Orientation: Help or serve others to meet their needs. This implies anticipating and identifying the needs of internal and external clients and finding solutions on how to meet them.
Teamwork and Cooperation: Cooperate and work well with other members of the team to reach common goal(s). Accept and give constructive feedback. Able to adjust own behaviour to reach the goals of the team.

Responsibilities

Assess student needs: Evaluate student needs by analyzing, identifying, interpreting and translating student needs to determine which policies and procedures need to be activated.
Plan interventions: Support the planning process for student interventions by providing a diagnosis and recommendations to address student issues.
Execute interventions: Assist to the implementation process by providing relevant information to inform the approach for each intervention.
Admissions: Analyze student files with conditional acceptance and/or equivalences, so the Academic Development and Student Retention Specialist can follow up with these students. Monitor these files to ensure that administrative and academic deadlines are respected.
Modification to program of study: Serve as a first point of contact for students by receiving, acknowledging and taking action on student requests for modification to their selected program of study.
Course selection and registration application process: Serve as a first point of contact for students by receiving and acknowledging student requests for course selection and registration. Determine the eligibility of the request. Based on eligibility, approve course selection for first year students and special students and perform the necessary steps to finalize requests.