Senior Officer, Academic Administration

University of Ottawa • Ottawa, ON

2d • CA$68,149 - CA$86,083 • Onsite

About The Position

Reporting to the Supervisor, Academic Administration, the incumbent serves as a first point of contact for students by receiving, acknowledging, anticipating and responding to various student requests and by ensuring above average client service in order to attract, retain and maintain the student population rate in all programs of study. You will execute administrative tasks, such as evaluating requests, making recommendations, approving certain requests and providing follow-ups with students, colleagues and other faculties. As an ambassador for the University and the Faculty, the incumbent will attend graduation ceremonies and various events to promote the University of Ottawa and the Faculty’s services.

Requirements

• Knowledge of administration usually acquired through postsecondary studies and several years of experience in a similar role.
• Knowledge of academic programs at the high school, college, undergraduate and postgraduate levels
• Knowledge of and experience interpreting, communicating and applying procedures, policies and methods
• Experience researching and analyzing data as well as creating administrative and statistical reports
• Experience in problem solving and decision-making
• Experience providing client service
• Experience implementing strategies and activity plans for students
• Experience with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Access), word processing, Windows and Internet
• Capacity to deal with conflicting priorities and respect strict deadlines in a fast paced environment
• Organizational and analytical skills, excellent judgment and attention to detail
• Listening skills and strong work ethics
• Bilingual – French and English (spoken and written)

Nice To Haves

• Selected candidates must be rated at the Low Advanced proficiency level or higher for both oral comprehension and reading comprehension in their second official language. The rating is determined by a proficiency test designed by the Official Languages and Bilingualism Institute.

Responsibilities

• Assess student needs: Evaluate student needs by analyzing, identifying, interpreting and translating student needs to determine which policies and procedures need to be activated.
• Plan interventions: Support the planning process for student interventions by providing a diagnosis and recommendations to address student issues.
• Execute interventions: Assist to the implementation process by providing relevant information to inform the approach for each intervention.
• Admissions: Analyze student files with conditional acceptance and/or equivalences, so the Academic Development and Student Retention Specialist can follow up with these students. Monitor these files to ensure that administrative and academic deadlines are respected.
• Modification to program of study: Serve as a first point of contact for students by receiving, acknowledging and taking action on student requests for modification to their selected program of study.
• Course selection and registration application process: Serve as a first point of contact for students by receiving and acknowledging student requests for course selection and registration. Determine the eligibility of the request. Based on eligibility, approve course selection for first year students and special students and perform the necessary steps to finalize requests.

Benefits

• The University of Ottawa embraces diversity and inclusion in the workplace.
• We are passionate about our people and committed to employment equity.
• We foster a culture of respect, teamwork and inclusion, where collaboration, innovation, and creativity fuel our quest for research and teaching excellence.
• The University is committed to creating and maintaining an accessible, barrier-free work environment.
• The University is also committed to working with applicants with disabilities requesting accommodation during the recruitment, assessment and selection processes.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree