Senior Office Specialist - Nursing Scheduling

County of Santa Clara•San Jose, CA

About The Position

Under direction, to perform a wide variety of complex and responsible assignments; to function as a top technical expert in specialized departmental knowledge or competency. Candidates must possess one (1) year of clerical experience demonstrating the following specialized competency: Nursing Scheduling– uses in-depth knowledge of nursing staffing and organizational activities and operations to prepare and monitor schedules for nursing office staff. Note: Competency would be gained after performing clerical duties in the competency for one (1) year. Currently, there are six (6) Extra Help (temporary), Senior Office Specialist vacancies at Regional Medical Center, Nursing Clinical Resources Unit. However, the eligible list will be used for future vacancies in the county, as they occur, as well as for Extra-Help (Temporary) assignments. Santa Clara Valley Healthcare (SCVH) is the second largest public health care system in California and includes four acute care hospitals, 14 clinics and 60+ specialty and sub-specialty services. Our mission is to provide high-quality, accessible healthcare and excellent service to everyone in Santa Clara County. Because we serve patients throughout multiple hospitals and clinics, you may have to work at different sites. We will meet any obligations we may have when this occurs. Santa Clara Valley Medical Center - SCVMC is a full-service tertiary acute care teaching hospital with 699 licensed beds providing a wide range of specialized services, including Rehabilitation, Burn, Trauma, and NICU. O'Connor Hospital - O'Connor Hospital (OCH) is a 358 licensed bed acute care facility offering a full range of inpatient and outpatient medical, surgical and specialty programs to residents of Santa Clara County. St. Louise Regional Hospital - Since 1989, St. Louise Regional Hospital (SLRH) has been caring for the residents in Santa Clara and San Benito Counties, offering a wide range of inpatient and outpatient medical specialties. Regional Medical Center – Regional Medical Center (RMC) is a 258-bed hospital that is the main emergency healthcare provider for East San José, treating a wide range of critical and life-threatening conditions for more than 60 years.

Requirements

Sufficient education, training, and experience to demonstrate the possession and direct application of the following knowledge and abilities:
Training and Experience Note: The knowledge and abilities required to perform this function are acquired through training and experience equivalent to the possession of a high school diploma AND Three (3) years of work experience performing a wide variety of high level clerical and administrative duties or one (1) year of work experience equivalent to that of an Office Specialist III in the County of Santa Clara.
Must have one (1) year of clerical experience demonstrating the specialized competency.
Refer to Approved Specialties for Senior Office Specialist (SOS) Classification for list of agreed specialties.
Candidates must possess one (1) year of clerical experience demonstrating the following specialized competency: Nursing Scheduling– uses in-depth knowledge of nursing staffing and organizational activities and operations to prepare and monitor schedules for nursing office staff
Knowledge of: Functions and service operations of an administrative office; Modern office methods and practices including filing systems, business correspondence and report writing; English vocabulary, grammar, spelling, punctuation and style/format; Customer services principles, including the handling of irate and distressed people; Computer applications, such as word processing, spreadsheet, databases or specialized departmental programs; Basic mathematics to perform calculations and statistical reports; Telephone procedures and etiquette.
Specialized departmental subject matter competency.
Ability to: Tactfully assist members of the public often under stressful conditions; Reason logically and perform research to solve difficult inquiries or problems; Communicate effectively in providing information and assisting callers and visitors; Use a keyboard with moderate speed and a high level of accuracy; Use discretion in organizing activities and setting priorities; Prepare concise reports; Analyze information and materials and formulate conclusions; Interpret and apply specific laws and ordinances, office policies and procedures; Operate standard office equipment; trouble shoot simple problems Lead and train subordinate staff; Learn and perform a variety of assignments.
Departments may selectively recruit for typing up to 50 Net Words Per Minute (WPM), depending on departmental need.

Responsibilities

Provides information regarding departmental functions to public, clients, departments and agencies including explanations of laws, mandates and ordinances in person, telephone or by correspondence; researches difficult inquiries or cases and guides or assists clientele in solving problems and achieving their business needs.
Creates and/or prepares a variety of correspondence, forms, legal documents, reports, articles, technical specifications, memoranda, resolutions, minutes of meetings or hearings from a variety of mediums, where knowledge of format and presentation is necessary.
Collects and compiles a variety of information regarding work activity of unit, technical data, etc., and generates regular statistical reports; may make recommendations to management based on information gathered and reported.
Provides technical training and guidance in designated area of expertise to lower level clerical, seasonal or volunteer staff in area of specialized knowledge or competency.
Researches and keeps apprised of legislative changes in area of specialized knowledge and disseminates information to staff.
Prepares work schedules of regular, floater, temporary, per diem or registry staff; inspects and confirms accuracy of the staffing schedule; completes weekly staffing variance projection forms and schedules staff accordingly; maintains required registry personnel documentation.
Creates and maintains computer databases for case tracking, retrieval of information, and maintenance of computer files; performs research to complete database as needed.
Coordinates billing, accounts payable and inventory; maintains records of transactions by issuing receipts, permits, passes, releases, and licenses; checks, computes and collects fees, and may maintain control over petty cash.
Designs, formats, edits and creates content and layouts for departmental booklets, flyers and websites.
Reviews documents, records, and forms for accuracy, completeness, and conformance to applicable rules and regulations; communicates problems and advises on corrections to ensure acceptability.
Operates standard office equipment including computers; performs delegated troubleshooting and maintenance; acts as liaison with systems personnel in solving system problems and developing automation of business functions.
As necessary, performs any departmental work assignment performed by lower level clerical classifications.
May perform lead functions over other employees including assigning, distributing and adjusting workloads and training.
May be assigned as a Disaster Service Worker, as required.
Performs other related duties as required.