Senior Office Services Site Manager
About The Position
Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best. The Senior Site Manager is responsible for overseeing operations of 5 locations and up to 20 employees in dynamic event and hospitality environment. This role drives operational excellence, exceptional guest experiences, and a strong culture of teamwork, accountability, and service. The Senior Site Manager oversees the site operations of Office Services, Reception, and Hospitality functions, ensuring efficient processes and high-quality service delivery. This role involves strategic planning, customer relationship management, and continuous improvement.
Requirements
- High School Diploma required
- Prior experience in a supervisory capacity is required
- Supervisory experience should include performance management, hiring, training, scheduling and other management duties
- Proven success as a customer service manager; strong guest-focused mentality and proven ability to inspire office services and hospitality teams to deliver consistently high-quality guest service while operating independently
Nice To Haves
- associate; bachelor or relevant work experience preferred
- Business Innovation
- Coaching
- Communication
- Consumer Services
- Customer Relationship Management (CRM)
- Customer Satisfaction
- Customer Service
- General Operations Management
- Proactive Management
- Problem Solving
- Professional Collaboration
- Professional Development Training
Responsibilities
- Lead and manage a team providing high-quality office and hospitality services
- Fosters a culture of accountability, respect, and high performance among staff
- Serves as the principal liaison between Opensity Solutions, the client’s administration and the site employees
- Provides excellent elevated concierge style customer service to all end-users at the site
- Provides onsite leadership with the Opensity Solutions team, and encourages staff development in their careers
- Develop and implement strategic plans and business innovation strategies
- Maintain outstanding organizational abilities
- Continuously looks for opportunities to increase the efficiency of our on-site operations
- Seeks opportunities to increase our capabilities and makes recommendations to the key contact
- Demonstrates proficiency in explaining all products, services, turnaround times, delivery schedules and guarantees to the client
- Recruits and interviews potential Opensity candidates for available positions at the site
- Hires, trains, manages, and evaluates all personnel assigned to the site
- Schedules personnel to ensure compliance with performance standards and makes sure contracted hours of operation are covered without incurring overtime
- Compiles, collects, and reports all data necessary to provide the client with monthly management reports
- Displays high ethical standard, integrity, work ethic, and loyalty
Benefits
- may be eligible for an annual bonus
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
