Senior Office Services Associate

K2 Services•Washington, DC

8d•$23 - $40•Onsite

About The Position

The Sr. Office Services Associate is responsible for overseeing office services operations, hospitality functions, and front-of-house support to ensure a clean, organized, and professional workplace environment. This role leads a team of office services associates, coordinates daily operational activities, and delivers high-quality customer service to employees and visitors. The position reports to the Client Relations Manager or Client Relations Director and is classified as non-exempt.

Requirements

High school diploma or equivalent required
2–3 years of experience in office services, hospitality, facilities support, workplace services, or customer service operations
Prior experience in a lead or supervisory capacity preferred
Microsoft Office Suite (Word, Excel, Outlook)
Strong leadership and team management skills
Excellent customer service and hospitality mindset
High attention to detail and commitment to maintaining professional environments
Strong organizational and multitasking abilities in fast-paced settings
Effective verbal and written communication skills
Ability to manage vendor relationships and service expectations
Problem-solving skills with sound judgment in day-to-day operations
Ability to prioritize competing tasks and meet deadlines under pressure
Strong interpersonal skills with a collaborative, team-first approach
Ability to maintain confidentiality and handle sensitive workplace information
Flexibility and adaptability in shifting operational needs

Nice To Haves

college degree preferred (or equivalent experience)
Basic office service and workplace management systems (preferred)
Inventory tracking and scheduling tools (preferred)
Workplace services, hospitality, or facilities-related certifications preferred but not mandatory

Responsibilities

Lead, train, and supervise office services and hospitality staff to ensure efficient daily operations and service delivery
Assign and prioritize team tasks to ensure timely completion of office service and hospitality functions
Conduct performance evaluations, provide coaching, and support continuous improvement within the team
Maintain a clean, organized, and professional office environment, including common areas, meeting spaces, and service areas
Manage office supplies, pantry inventory, and essential resources to support operational needs
Coordinate with janitorial and maintenance vendors to ensure consistent facility upkeep and issue resolution
Serve as the primary point of contact for office services and hospitality-related employee requests and concerns
Deliver high-quality customer service by responding promptly to employee and guest inquiries and issues
Support office events, meetings, and conferences, including room setup, logistics, and coordination of services
Maintain and optimize vendor relationships, including monitoring service quality and contract compliance
Support front desk, reception, and guest experience functions to ensure a welcoming workplace environment
Monitor office operations and implement process improvements to enhance efficiency and service quality