Senior Office Associate

State of Delaware•Dover, DE

About The Position

This is the second level of office associate work, performing general office support for assigned agency operations. In addition to work performed at the Office Associate level, employees independently perform the full range of Essential Functions under general supervision, and are responsible for leading, coordinating, and overseeing office support activities and staff. Extensive prior experience in staffing is highly valued for this role.

Requirements

Six months' experience in performing office support work such as drafting routine correspondence, reports, or logs, operating office equipment, handling incoming and outgoing mail, postal and shipping services, answering phones, directing calls and taking messages, or maintaining files and supplies.
Six months’ experience in data collection such as collecting, compiling and maintaining data from multiple sources such as files, records, databases, customers, staff, or others.
Six months’ experience in record keeping such as maintaining, filing, tracking, and retrieving physical, electronic, and digital documents, reports, or other information.
Six months' experience in using an automated information system to enter, update, modify, delete, retrieve/inquire, and report on data.

Nice To Haves

Extensive prior experience in staffing is highly valued for this role.

Responsibilities

Delivers excellent customer service in-person, electronically, or by written communication.
Greets and directs visitors and answers calls, which may include serving as part of a call center team or on a front desk operation.
Processes data by using automated information systems and computer software to enter, update, modify, delete, retrieve, and report on data.
Sorts, codes, scans, uploads, logs, and indexes, data/information.
Files, tracks, and retrieves physical, electronic, and digital files, documents, data, or other information.
Creates and maintains new files and filing systems, ensures data integrity, and handles the purging and disposal of records as required.
Schedules or coordinates meetings, hearings, and appointments, and may assist with making travel arrangements.
Collects and compiles data to prepare reports and maintains accurate records such as call records, incident logs, and daily or weekly census sheets and rosters.
Performs other related duties as required.