Senior Office 365 Operations Specialist

Open Text Inc.•San Antonio, TX

4d•Onsite

About The Position

The incumbent will perform responsibilities associated with the functions of document preparation, scanning, and visual comparison following operations and processes for customer applications in a production environment. The incumbent will perform the typical responsibilities associated with the functions of document capture operations in an efficient manner. Errors have the potential for causing delay, expense and/or disruption.

Requirements

High School Diploma or equivalent required.
Basic reading, writing, and math skills are necessary to follow written orders/instructions and to maintain records.
Intermediate computer skills required (word, excel, outlook, etc.)
Excellent hand-eye coordination and manual dexterity
High attention to detail
Ability to work with minimal supervision and maintain a high level of performance
Working quickly without compromising quality
Prioritization and time management skills
Must be able to lift 35 pounds - continuous requirement through shift
Must be able to work in a structured, fast-paced, production-mailroom environment
Must be able to multi-task
Able to type 40 wpm

Responsibilities

Prepare documents according to customer specifications
Remove paper clips and staples
Burst multi-part forms into individual pages
Tape small documents
Repair pages as necessary
Make copies required
Arrange and straighten papers for proper feeding through scanner
Maintain document order
Maintain established quota set for each project
Scan pre-prepped boxes of documents according to customer specifications on a high-speed scanner
Keep correct records of batches scanned
Scan pages into batches for a pre-determined image count
Responsible for correct document breaks
Responsible for image quality and correcting poor images
Responsible for basic scanner maintenance
Communicate any issues with the scanner or software to supervisor
Operate scanning programs
Maintain established images per hour quota set for each project
Verify image quality and readability after scanning
Keep correct records of batches verified
Rescan corrected image if quality issue is detected
Responsible for removing document break patch papers
Knowledge-based data entry including a decision-making process to determine, through investigation, that each individual field is populated with correct information retrieved from various sources
Pull reel, microfiche, jackets, comm fiche and large format according to how they were delivered.
Adjust and record settings before scanning is initiated.
Verify quality image and index if necessary for audit purposes.
Migrate images and data
Prepare for delivery
Train new hires.
Reporting
Back up supervisors
Other duties as assigned by incumbent’s supervisor