Senior Office 365 Operations Specialist

Open Text Inc. • San Antonio, TX

8d • $43,600 - $54,500 • Onsite

About The Position

The incumbent will perform responsibilities associated with the functions of document preparation, scanning, and visual comparison following operations and processes for customer applications in a production environment. The incumbent will perform the typical responsibilities associated with the functions of document capture operations in an efficient manner. Errors have the potential for causing delay, expense and/or disruption.

Requirements

• High School Diploma or equivalent required.
• Basic reading, writing, and math skills are necessary to follow written orders/instructions and to maintain records.
• Intermediate computer skills required (word, excel, outlook, etc.)
• Excellent hand-eye coordination and manual dexterity
• High attention to detail
• Ability to work with minimal supervision and maintain a high level of performance
• Working quickly without compromising quality
• Prioritization and time management skills
• Must be able to lift 35 pounds - continuous requirement through shift
• Must be able to work in a structured, fast-paced, production-mailroom environment
• Must be able to multi-task
• Due to the confidential nature of our business, cell phones and electronic devices, are not allowed on the production floor during work hours. This policy is strictly enforced.

Responsibilities

• Prepare documents according to customer specifications
• Remove paper clips and staples
• Burst multi-part forms into individual pages
• Tape small documents
• Repair pages as necessary
• Make copies required
• Arrange and straighten papers for proper feeding through scanner
• Maintain document order
• Must maintain established quota set for each project
• Scan pre-prepped boxes of documents according to customer specifications on a high-speed scanner
• Keep correct records of batches scanned
• Scan pages into batches for a pre-determined image count
• Responsible for correct document breaks
• Responsible for image quality and correcting poor images
• Maintain document order
• Responsible for basic scanner maintenance
• Communicate any issues with the scanner or software to supervisor
• Moderate computer skills required to operate scanning programs
• Must maintain established images per hour quota set for each project
• Verify image quality and readability after scanning
• Keep correct records of batches verified
• If quality issue is detected, rescan corrected image
• Responsible for removing document break patch papers
• Responsible for image quality
• Maintain document order
• Knowledge-based data entry including a decision-making process to determine, through investigation, that each individual field is populated with correct information retrieved from various sources
• Must maintain established images per hour quota set for each project
• Able to type 40 wpm
• Moderate computer skills required to operate document imaging programs
• Other duties as assigned by incumbent’s supervisor
• Pull reel, microfiche, jackets, comm fiche and large format according to how they were delivered.
• Adjust and record settings before scanning is initiated.
• For audit purposes verify quality image and index if necessary.
• Migrating images and data
• Prepare for delivery
• Training new hires.
• Reporting
• Back up supervisors

Benefits

• Compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED