Senior OCM Analyst

NTT DATA•Little Rock, AR

17h•Hybrid

About The Position

NTT DATA is seeking a Senior OCM Analyst to join their team in Little Rock, Arkansas. This role involves providing Business Operations Support (BOS) for a state Medicaid Program. The analyst will work under the direction of a team manager, actively participating in task delivery and associated deliverables. In collaboration with other NTT DATA consultants, the candidate will work directly with state business staff and vendors to support the analysis, planning, design, UAT, implementation, and evaluation of key system changes, projects, and processes to help the client achieve organizational goals. This is a hybrid role requiring onsite presence in Little Rock, AR.

Requirements

Minimum 6 years of experience supporting or developing Health Care systems
Minimum 3 years of experience supporting large, complex Medicaid system implementation projects and/or Medicaid business operations
Minimum 3 years of experience supporting one or more state Medicaid Programs / MMIS, including providing training, communications development or organizational change management
Minimum 1 year of experience with system development methodology and project management principles
Minimum 2 years of experience related to the successful delivery of change management work in the disciplines of change management methodology, job role/design, stakeholder engagement, sponsorship alignment, communication planning, training/performance support, and/or organizational readiness.

Nice To Haves

Excellent verbal communication including presentation and meeting facilitation
Technical or professional writing skills, excellent written communication
Experience in consulting and Organizational Change Management (OCM)
Prosci® or other change management certification
Expert level skill in Microsoft programs, Jira, SharePoint, Teams, and/or Outlook
Experience working with Medicaid Enterprise Systems (MES) vendors
Ability to translate between non-technical business users and technical IT resources
Strong customer service, client centered attitude
Demonstrated ability to coach, motivate, and guide employees, while utilizing best practices around OCM and maximizing overall team performance.
Competent to work at a technical level of most phases of systems analysis while considering the business implications of the application of technology to the current and future business environment
Advanced analytical and problem-solving skills
Exceptional influencing and communication skills, including presentation and meeting facilitation
Technical or professional writing skills, and excellent written communication
Training experience
Exceptional ability to translate between non-technical business users and technical IT resources
Advanced client service skills and leadership capabilities
Exceptional organizational and time management skills

Responsibilities

Assess, plan and conduct communication and organizational change management tasks
Assesses training needs, plan, conduct training on processes and tools
Interview and survey stakeholders to assess training and education needs
Develop training curriculum, presentations and support documentation
Conduct post training assessments, measure training outcomes, and apply continuous improvement
Become an expert on project tools and processes and contribute to the continuous improvement of tools and processes as well as adoption
Interface and build relationships with stakeholders that include state business users and solution vendors
Review project artifacts/deliverables throughout the system development life cycle for quality, compliance, and completeness, document observations and findings using project team processes and standards
Analyze technical, business and user needs, developing requirements documentation
Identify and report issues and risks
Research and provide recommendations to the client on business problems/decisions
Collaborate with team members to provide subject matter expertise and assistance
Ensure project identified processes and methodologies are executed and followed
Develop and present formal presentations to business leaders, vendors, and team members, making applicable recommendations
Apply a OCM structured methodology and lead change management activities
Identify stakeholders, communication methods, and change management needs for projects and efforts as assigned
Support internal enterprise OCM and organizational development efforts
Promote awareness of the change(s) and support organizational change management among stakeholders and initiatives to develop a collaborative understanding of the mutual impact
Participate in training and coaching
Work closely with all impacted stakeholder groups to support the implementation of the plans set forth
Understand client's organization and change management challenges and opportunities
Help to re-align the organization, its people and their actions with critical business imperatives and specific objectives
Identify opportunities to provide or create additional client value
Identify and manage anticipated resistance
Identify, analyze prepare risk mitigation tactics
Support development of procedures and policies for the new systems
Participate in review of system vendor plans (e.g., Communication Plan, Training Plan) to ensure adequacy
Work with appropriate stakeholders to identify staffing plans and training needs for new processes
Track and report OCM issues
Evaluate and ensure user readiness
Identify and implement feedback mechanisms
Define and measure success metrics and monitor change progress
Identify OCM tasks and develop schedule as applicable to initiatives
Identify planned methods of exchanging information (type and frequency), for both internal and external stakeholders
Ensure clear communication channels and promote a collaborative approach within the project and between project team members and any system and/or service vendors
Identify communications mechanisms—for example, website, newsletters and announcements
Define guidelines for communication format and storage
Promote consistency in disseminated information about the [project, program, or initiative]
Promote bi-directional communication between internal and external stakeholders and the project
Facilitate communication between team members, including between business analysts and technical team members
Publish communication material throughout the life of the project
Coordinate efforts with other entities involved in communication, outreach, and/or training
Attend program/project status meetings, report on OCM, communication, and training activities and status