Senior Occupancy Planner

JLL•Richmond, VA

2d•Hybrid

About The Position

JLL is seeking a talented Senior Occupancy Planner to join their team. This role involves partnering with end users to develop innovative space solutions, ensuring consistent delivery of planning services, and managing/reporting occupancy data in alignment with workplace programs and strategy. The Senior Occupancy Planner will operate within a dynamic culture, utilizing expertise in occupancy strategy and collaborative workplace practices to recommend multiple solution options for complex occupancy problems. This position requires a hybrid schedule (4 days a week) onsite at the client location in Richmond, Virginia.

Requirements

Bachelor's degree in Business, Real Estate, Architecture, Interior Design, or related field.
5 to 7 years of strategic-level work experience in occupancy or space planning, including interior office planning or move/project management in a corporate real estate setting.
Demonstrated critical thinking and problem-solving abilities with proven experience leveraging data and analytics to drive insights and support strategic decision-making.
Experience with change management and executive engagement, with demonstrated ability to impact and influence senior leadership effectively.
Strong presentation skills and excellent written and verbal communication abilities, capable of communicating complex ideas effectively to both technical and non-technical audiences.
Advanced proficiency in MS Office (Excel, PowerPoint, and Word), including the ability to perform data analysis using pivot tables and complex formulas.
Proficiency in AutoCAD for test fit option development and proficiency in CAFM/IWMS database systems such as FMS, Manhattan, Tririga, Archibus, or similar platforms.
Self-motivated work style with proven ability to work both independently and collaboratively, demonstrating flexibility in learning and mastering new client-specific programs quickly.
Willingness to embrace change and explore new methods and approaches in occupancy planning.
Ability to leverage data and analytics to drive insights and support compelling stories for strategic decision-making.
Candidates must be authorized to work in the United States without sponsorship.

Nice To Haves

Intermediate to advanced proficiency in AutoCAD for complex test fit option development and space planning.
Intermediate to advanced proficiency in CAFM/IWMS database systems (FMS, Manhattan, Tririga, Archibus, or similar).
Proficiency in Google Workspace and Adobe Acrobat for document management and collaboration.
Experience building credibility and establishing executive presence with C-suite leadership and high-level clients.
Demonstrated ability to tactfully deliver difficult messages while maintaining strong relationships with business partners and stakeholders.
Track record of adapting quickly to frequent or rapid organizational change and shifting priorities while maintaining high-quality deliverables.

Responsibilities

Building relationships with end user customers to understand business needs, promote workplace solutions and concepts, and resolve workplace issues while serving as point person for questions about workplace programs, space allocations, and utilization.
Managing space requests and move work orders to ensure timely completion and regulatory compliance while proactively developing space solutions including stacking plans, block plans, allocation plans, and adjacency diagrams.
Effectively gathering customer workplace requirements through asking the right questions and active listening to understand underlying business needs, providing options for client decision making through creative and analytical thinking.
Developing block plans to convey future use of space and layouts using graphic tools such as AutoCAD, participating in business case development for real estate actions considering business requirements, client programs, time constraints, and projected space demand.
Reporting on workplace utilization, building data, organizational data, and occupancy metrics at campus, metro, or regional levels using business intelligence dashboards, CAFM/IWMS, and MS Excel.
Managing allocations and data accuracy using CAFM/IWMS databases while ensuring all seat assignments comply with adjacency requirements and delivering timely resolution of non-compliant assignments.
Performing physical space audits and walkthroughs as required to ensure success of relocation projects while collaborating with move coordination teams on strategic migration schedules and tactical moves.