Senior O&M Systems Lead-Springfield, VA

ALTECH SOLUTIONS, LLC•Rolling Hills Estates, CA

5d•Hybrid

About The Position

Altech Solutions is hiring a Senior Operations & Maintenance Lead to own steady-state operations and corrective maintenance for the TSA DISCOVER II program. This role involves sustaining the STIP platform that supports approximately 15,000 transportation security equipment units across 440 federalized airports. The lead will manage a team including Tier 3 Operations Engineers, DBAs, and a Network/Interface Monitoring Engineer, and will be the sole technical owner responsible for the 98.9% system Availability Key Performance Parameter (KPP). The position is contingent on contract award, with a proposal-phase consulting engagement available at an hourly rate for selected candidates pre-award. The role requires U.S. Citizenship and the ability to obtain Public Trust with SSI access.

Requirements

Minimum 8 years of federal IT O&M experience, with at least 3 years in a Lead / Manager capacity.
Demonstrated track record managing systems with availability SLAs of 99% or higher.
ITIL Foundation certification; ITIL Practitioner or Expert preferred.
Experience with Agile / SAFe sprint integration into an O&M release cadence.
U.S. Citizenship and ability to obtain Public Trust with SSI access.

Nice To Haves

Direct STIP, DISCOVER I, or STEMM operational experience — knowledge of the STIP daily operational verification checklist, overnight batch processes, and known defect backlog is highly valued.
Prior role with ASRC Federal or other firm supporting TSA STIP O&M.
Experience with ServiceNow or equivalent ITSM tooling at federal scale.
Familiarity with TSANet and DHS DC1/DC15 hosted environments.
Active Public Trust at submission.

Responsibilities

Lead day-to-day STIP operations across CLIN 0002 (O&M) — incident management, corrective maintenance, daily operational verification, automated dashboard monitoring.
Own the corrective maintenance backlog: triage, prioritization, defect-to-release lifecycle, release management.
Drive the 98.9% Ao KPP and the Sev-1 SLA (≤8 hours including non-business hours) — including 24x7 on-call coordination with the Tier 3 ops team.
Coordinate STIX Client and external system interfaces (STIP-Secure Flight, STIP-CAT, STIP-EMD, future AIT/CPSS/BRT).
Cross-CLIN coordination: bridge Enhancement sprint releases into O&M without operational disruption; transition Enhancement deliverables into sustained operations.
Lead monthly Service Management Reviews with TSA and report on QASP performance metrics.
Support Cybersecurity Posture (§4.3.4): monthly patching within 14 days, ConMon, STIG hardening coordination.
Mentor Tier 3 staff and serve as escalation path for complex incidents; lead Critical Incident Root Cause Analysis (§4.2.6).