Senior Network Support Technician

Cynet Systems • Richmond, VA

3d

About The Position

The Senior Network Support Technician supports and manages network infrastructure and network-related devices. The role includes racking, stacking, cabling, maintaining, troubleshooting, installing, removing, swapping, and decommissioning hardware, as well as providing site-services support for network device consoles and remote maintenance. The position covers IT and telecommunications technologies including routing, switching, firewalls, WiFi, IP telephony, microwave radios, cellular nodes, and VSATs.

The technician responds to ServiceNow incidents, performs cabling and equipment work, supports end-user LAN and voice devices, and provides smart-hands assistance for telecommunications infrastructure. The role also supports specialized radio, wireless, low-power WAN, IIoT/OT, solar power, security, and alarm systems. The technician works with internal teams, vendors, and managed service providers to restore services and support business units and major projects, while following safety, security, change management, business continuity, and disaster recovery procedures.

Requirements

• Four or more years of experience supporting and managing network infrastructure and network-related devices.
• Experience racking, stacking, cabling, and decommissioning network hardware devices.
• Experience providing site-services support for network device consoles and remote maintenance.
• Background in IT and telecommunications, including routing, switching, firewalls, WiFi, IP telephony, and radio-frequency equipment such as microwave radios, cellular nodes, and VSATs.

Responsibilities

• Respond to ServiceNow incident tickets.
• Install and recover patching cables, install power leads, and troubleshoot and patch power cables.
• Install, remove, swap, and decommission network equipment and components.
• Locate and identify network circuits, tag demarcation locations, and identify switch port locations.
• Provide escort services for third-party vendors and subcontractors.
• Follow risk management processes, including walkthroughs, work permits, change management, safety training, and incident reporting.
• Comply with audit, information protection, physical access management security, and operational excellence standards.
• Ping key devices and perform DNS lookups.
• Troubleshoot equipment and components, checking hardware failure indicators, console error messages, power status, and hardware labels.
• Assist in identifying and reporting communications-room environmental issues, including cooling failures and water leaks.
• Perform IMAC activities for end-user business LAN and voice devices.
• Monitor and respond to emergency conditions affecting operations to the extent that services can be safely provided.
• Follow Business Continuity Plans and Disaster Recovery Plans.
• Provide smart-hands support for fiber-optic and copper telecommunications cabling installation, maintenance, troubleshooting, and repair.
• Support WiFi, BLE, microwave, HF, VHF, UHF, two-way radio, radar, VSAT, and public or private cellular systems, including 4G LTE, 5G, NB-IIoT, and LTE-M.
• Support low-power WAN systems such as LoRaWAN and other IIoT/OT systems.
• Deploy prewired solar panel and battery power systems at ground level and perform visual maintenance, troubleshooting, and repair.
• Install IP Telephony at end-user locations and support CCTV, PAGA, intercom, and fire/intruder alarm systems.
• Work cooperatively with internal teams, IT operations, telecommunications vendors, and managed service providers to restore services.
• Support IT and telecommunications requirements for business units, major capital projects, and merger, acquisition, and divestiture projects.
• Participate in Root Cause Analysis following post-incident reviews.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed